Jared Jewelers — Local services in Midlothian

(Lengthy Review Alert) I would like to start by extending a heartfelt THANK YOU to Dennis!!! He is the reason this review has as many stars as it does. I was greeted and granted entry by him. He exemplified excellent customer service! Not only was he actively engaged with customers he'd been assisting prior to my arrival, he was also extremely attentive to my time, presence, and experience simultaneously. I appreciate that. I visited this location to pick up an item from an online order. I'd never been to this store before, so I was unfamiliar with how their check in/service process worked. I signed in upon entry then waited around for a minute or two. I saw a young lady standing at a register, not actively engaging with any customer so I asked her: "What do I do if I need to pick up an order?" She replied: "Speak to one of us." Based on her response and lack of further efforts to assist, I assumed she may have been busy assisting someone else, after all, as there were a couple people standing in her proximity. Following her suggestion, I saw another gentleman at a register wrapping up from the previous customer. I presented the same question to him and he replied: "I am going to get cleaned up, here. Then I will check the list. If you've signed in, someone will be with you shortly." I thank him and he walks off to "get cleaned up". Even though his response lacked warmth and felt quite uninviting, I do appreciate the fact that he offered some explanation of the process unlike the previous associate. By this time I'd been standing, waiting for just about 10 minutes. Approx. 15-20 minutes into my wait, I notice two associates standing, huddled, talking, laughing, just having a great time. I don't want to assume that they've noticed me as well, but I am almost certain I made eye contact with at least one of the two of them. As Dennis is still assisting his customers, he so very empathetically paused HIS interaction to remind the associates who bantered back and forth that "a kind young lady" was awaiting assistance. I was finally helped.

The customer service experience is everything as it relates to maintaining the integrity and reputation of any establishment that depends on the business of its clientele. Had I not already purchased the necklace for my niece's upcoming birthday, I would have taken my business elsewhere. I was there a total of approx. 30+ minutes, 20 of which were spent waiting to be helped. I do not mind waiting in instances where a wait is warranted. In fact, I am often old I have the patience of Job. What I do mind, however, is a careless customer experience.

If someone from Jared's leadership team reads this review in it's entirety, I hope it serves as a reminder that courtesy, empathy, professionalism, and kindness are very important aspects of the customer's experience AND should be extended from each associate to each customer, each visit. THANK YOU,...

DO NOT GO TO JARED!!! This was my first time in Jared ever and the saleswoman Pinky greeted me saying oh, welcome back. I greeted her and told her that it was my first time in Jared so she may have me confused me with someone else. I told her I needed a ring resized, so she measured my finger, etc and all was well. But then she started trying to sell me the whole store saying that I needed diamond repair, ring soldering, and everything else. I told her I didn't have that much money and I could probably come back next month to get it done little by little with every paycheck. She murmured under her breath, "hmmm suit yourself" She then said that Jared had in house financing for credit. I declined. That's where it went all downhill. She began to get SO NASTY and replied "hmmm, have it your way". We filled out a form with my name, address etc giving Jared permission to resize my ring. She gave me the form and asked me to sign it. I noticed that the form said something about an item costing $ 999.95. I asked her what the number meant, and she raised her eyebrows and her voice saying "If you don't like it, you can cross it out". I said, it's not that I don't like it, it's just that I don't understand what it is. She said, I refuse to give you an appraisal. I was so confused and puzzled, I said, "appraisal"?? She said, don't act like you don't know what an appraisal is. You want the appraisal to get insurance on the ring. I told her that I only paid $156.00 for the ring so I am pleasantly surprised that it is worth $999.95. Pinky's voice got louder and louder as she's now talking down to me. She began stating how she knows her diamonds and she is an excellent estimator of the value of diamonds. And how dare I question her estimating ability on rings. Still confused, I said to her, "I am sorry ma'am, I don't understand". She said she refused to give me an appraisal and I said I don't need one. I said okay getting softer and softer as she got louder and louder. I finally asked on of the guys in the store who the store manager was and he said that he didn't see her but her name is Andrea. Pinky overheard my question to the other worker and said, "you need a name". I looked at her and without a word, she gave me my ring back that was supposed to be resized, tossing is onto the counter so rudely. Then she demanded the ticket I had signed back. I called Jared 1 -800 number for customer service and the agent was a joke. She barely acted like she was listening to my complaint. Then I asked her did she need my phone number so that the store manager Andrea needed to contact me back. Customer service said "no because after the store manager is notified, they will take care of everything internally...

I'm 35 yrs old and this is my first review. Jared in Midlothian has the worst manager on Sunday. I should have checked the reviews. 2.3 stars out of 5 with 10 posts. Thats terrible. Thanks for the previous posts, should have read it, would have never wasted time and gas.

On Feb. 13th I purchased a $3,000 diamond bracelet for my girlfriend for Valentines Day. Today Feb. 15th I went there to exchange the bracelet for a $3,600 bracelet. Waiting about ten mins an employee came to help, we ask for the guy who helped earlier. But he was busy at the jewelry cleaning station, so she told us she would get him and take over for him. Soon as she started to walk away she turn and told us to wait, because the people next to us was waiting first. Really, the people she decided to help came in 5 mins after us. I became pissed, because we were there first and she didnt even go tell the other guy anything about us waiting for him. She should have asked both parties who was first. I'm Asian and the people she assumed was waiting first was white. Dont want to use the race card so you be the judge of that.

The only person who was apologetic, polite, and willing to help was an employee named George. He should become the manager, he has all the qualities. I really feel bad because George was so nice and helpful and I was pissed and swearing. If anyone decides to go there ask for George or Cathy. Cathy was the person who helped me purchase the bracelet on Feb. 13th. The manager there didnt even say sorry or care why we were pissed, even when she was the person returning my bracelet. Guess my money to her is not green but yellow like my skin.

We went to Jared in Short Pump and purchased a $3,000 diamond bangle from Rebecca. Came back to this dump and returned the bracelet. Also have a $30,000 diamond they are bringing in for me to look at, but I will never go back there so I gonna ask them to send it to the store in Short Pump. They lost a customer who buys mostly jewelry for his future wife. Because I love her and she deserves the best. I hope this truthful review...