Gahanna Grill — Restaurant in Mifflin Township

I am only giving this place a 2 star for the quality of the food i received. I had the double bernie burger and it was great. I received the worst service from this place. When we first got there it was seat yourself. We sat at our table for roughly 15 minutes before anyone even noticed us, as 4-5 servers walked past us. We did not have silver ware or menus to indicate we were ready to order, etc. Once we got our server and 2 menus, for 3 people, it took about another ten minutes for our drinks to be brought to our table. It was not that busy either.Not busy enough for the service we got. So we ordered our drinks, things were turning around, maybe they were just busy. NOPE, after about 35 minutes of waiting for our food, which once again was really good for what we got, one of our 3 orders were right. My burger and fries were fine, the other 2 burgers and sides were completely wrong. Not the right burger, not the right sides. So we told one of the servers that our food was not correct. Nothing was done about it. Our server did not come out at all after our initial order. So we said what ever, enjoyed what we got. Once we were completely finished, our server approached us about our meals being incorrect. They did remove one of our meals, which two of them should have been removed. During this time, we asked for refills of our drinks, i asked for a water and a diet coke, only received a coke, our other diner did not receive her drink at all. After all that we got our bill right away. That was their best response time for anything in about an hour and a half worth of time. Nothing was going right. Our bill came out to be 33.07$, we left a 50$, it took them another 20 minutes to get our change. Which we only received a ten dollar bill. When then asked where the rest of our change was, we finally got the rest of it. I am not the kind of person to stiff and left a 7 dollar tip on the bill. It was absolutely god awful service, i will give this place another chance, but if anything happens like it again i personally will never return. The lack of knowledge, speed, and friendliness was...

I wish we could give zero stars. That is exactly what this restaurant deserves.

We were here on Friday evening, September 24, 2021. They have a, "Seat yourselves." No problem, we found a table out on the patio. We were almost immediately brought menu's. After that, we NEVER seen a wait staff member for a minimum of 20 minutes. When the waiter came to his table behind him, we asked who was the waiter/waitress for our table. First, he acted super annoyed that we had stopped him and asked him a question. He reluctantly said he would get our waitress.

A short time later the same waitress that brought us our menu's came back, and again like the other waiter, she acted as if we were being an inconvenience. She took our drink order, and appetizers and we NEVER seen her again. The bar staff brought our drinks, and another waiter brought our appetizers.

After eating our appetizers and drinking our drinks no one once bothered to come back and check on us, nor take our meal orders. So, after almost an hour of very pathetic, poor service [if you can call it that] we left a $20.00 bill and a note on the table and walked out and left.

Not one employee that worked at this restaurant appeared to even remotely care about customer service. I understand a lot of businesses are short staffed, and the employees they have are a bit overwhelmed. However, this was beyond that. We were more than patient, and was never once rude to anyone. They were also not even that busy for a Friday evening. Other patrons were getting some kind of service except our table and the other one behind ours from what we could tell.

Will never return, nor recommend this business.

Side note, the appetizer was mediocre at best. The potato skins tasted like microwaved skins, and the chicken fingers were most definitely frozen. So, maybe it was for the best we didn't get entrées from here. We ended up around the corner at Barrel & Boar where we ended up having fantastic service, and food. Will post their...

I've been a long-time customer of Gahanna Grill since its inception, and have always been more than pleased with both its food and service until today. Before I go any further, I do understand the ongoing impact of the pandemic on the restaurant industry as so many establishments appear to be short-staffed. I experienced this first-hand earlier today. I came in for dinner with my brother, and although we were seated immediately, it took about ten minutes for the server to reach our table and ask if we wanted drinks. Afterwards, we watched our server whisking back and forth into the kitchen, to the outdoor patio, and the bar. She was moving at a frantic pace and I felt for her. The restaurant wasn't packed as I've seen it before, but it was getting there. By the time she stopped to take our order, it had been at least another 15 minutes from the time the drinks were dropped off. Then as I ordered my typical meal, their Prime Rib, which is served to my understanding all day on Sundays, I was told unceremoniously that due to staffing issues in the kitchen, she was instructed to inform customers that they were only serving certain entrees prior to 4pm, which didn't include Prime Rib. Needless to say, I was disappointed and made it known explaining that it what I come in for at Gahanna Grill. I was hoping the server would've asked if we could speak to a manager or someone in charge, but it didn't happen. I think she was simply overwhelmed and rightfully so due to understaffing. I paid for our drinks and left. I was upset initially, because it is a management issue and should've been handled as such. I don't blame our server. She was only following instructions. I'll be back again eventually, but will check with management before hand what is and isn't being served on the menu that day. Hopefully they will be adequately staffed by that...