Prezo Grille & Bar — Restaurant in Milford

I love the food here, but a situation that happened here is something I will never get over. It’s been a few years now but it still haunts me, and unfortunately I fear that it will forever. I’m hoping that maybe by sharing what happened here I will finally be able to make peace with it.

I work at a medical group and one of the doctors was leaving our practice, and to thank us on her last day, took us out for dinner at a local restaurant my co workers and I had suggested (Prezo)

Dinner was great, service was good, and when it came time for the bill the doctor who took us out paid it. We were getting ready to leave when a man approached our table inquiring how our service/experience was (we later learned this was the manager) in to which we replied it was amazing, so good, etc. This man then said infront of all of us, the surrounding tables, and this poor sweet doctor, then why would you ever leave just a 10% tip to my waitress!

If I ever wanted to disappear at a given moment, it was this one.

Now, I am a generous tipper and firmly believe in leaving 20% plus in most cases, and I absolutely agree the tip should have been more. However, this man didn’t know the circumstance (and didn’t know we were being treated to this dinner) and absolutely humiliated us and this poor doctor who was trying to do something nice for us as a parting gift. It was the most horrific most uncomfortable situations I’ve ever found myself in throughout my entire life. Again I absolutely agree the tip should have been more as there was 6 of us, but atleast she did still leave something even if it wasn’t more than 10% (which again reinforcing it should have been more)

This completely ruined the entire night, the entire memory. The way we thought of the gesture. I can’t even imagine how the doctor felt. And as for my co workers and I- we all put together all our 1’s and 5’s and left it for our waitress with a note explaining what happened.

I understand wanting to advocate for your staff, but there’s a right and wrong way of going about things. I think the insufficient tip may have had something to do with the culture differences too though we will never actually know.

So beware, this is one event in my life I wish never happened and it’s even more traumatic to know we were the ones to suggest this resturant to her and speak so highly, then be be humiliated in such a terrible and public way.

Two stars because there is no denying the food...

Prezo is our favorite place to go, we go there fairly often so my parents and I were very happy to know they were open. Saturday night I was unfortunately unable to go with my parents for dinner... Typically we let bad service go because we enjoy going there so much and everyone has a bad day and we know servers are overwhelmed. But on Saturday it was unacceptable. My parents went for dinner and were seated outside, the table was wet which they understood because it had been raining earlier. My dad asked for something to dry off the table and was immediately met with an attitude from the server. My mom ordered the drink she always gets when she is there. He came back and told her that drink could not be served outside... which would have been okay had he not served it to someone else 10 minutes later. She choose a tonic water to drink and my dad opted for no beverage, the waiter questioned why he wasn't going to drink anything and he said because he didn't want anything to drink. The waiter came back with the tonic water and no straw so my dad politely asked him for a straw for my mom and the waiter chucked a straw at them. They ordered their appetizer and huffed and walked away. 40 minutes later they received and ice cold appetizer and did not complain about anything other than the fact that one of the plate was dirty (even had gum stuck on it) he picked it up and threw it in his dirty dishes area. After bringing out the appetizer the waiter asked if they planned on having dinner and my dad said yes the waiter rolled his eyes and they put in their orders. Once again ice cold but they did not complain. They ate, then bill came, they still tipped the minimum of 10% despite being treated like TRASH. All this happened while he was being perfectly respectable to the people around them in the outdoor patio. I hope this isn't the case because it's the year 2020 and Milford is a culturally diverse town, the only difference between them and the other people there were there was that they have a thick accent on their English. Prezo has long been a good restaurant and one of our favorite but Saturday night they lost our business and many of our friends and...

I just went to Prezo with my family after a funeral. We brought a party of ~25 and paid for food for 40. It wasn't a great experience.

Everything was going just fine. People were impressed with the food and the accommodations were comfortable, our servers were competent - we were having a good time.

We had several pans of food brought out and people took their plates, but it ran out before everyone was served. With no food left available, our guests began leaving. After half of them said their goodbyes, and those that stayed had their ice cream... Prezo brought out the rest of the food - refreshing the pans.

Things went downhill when people tried to take what was left to go. Apparently this is against Prezo's strict "no mediocre gang style chicken parm outside the building" rule.

They absolutely refused to bring us to go containers. We had paid for the food, why wouldn't they let us take it?

Is this lemon fish thing reheated for the next funeral party?

Not accepting this, and without a to go container - I decided to take the food anyway - in the pan it was in. Naturally someone followed me outside to let me know they didn't appreciate that. I told them... bring me a to go container then - which they again refused.

The gentleman informed me that all of this was in our signed contract. That was an interesting point considering we never signed a contract and this was booked entirely over the phone. I told the man to produce the contract and I'd return the pan - but naturally - he could not.

After a bit of a scene we determined we're keeping the food - and the pans, and we'll pay the $100 deposit charge for it. It's not worth arguing over.

We left the sterno in the parking lot for em.

What kind of place argues with a funeral party over half a pan of baked ziti?

Not one I recommend you bring your large party to, that's for sure.

Best of luck to them. The food was decent, for what it was. Could work on their...