Wendy's — Restaurant in Millburn

I visit someone in this area regularly. Originally from Allentown PA. I am so impressed every time I visit the establishment. The service is excellent, food is always fresh, hot, and service is extremely fast. Staff extremely peofessional!! I am a firm believer that it starts with the Staff & the customer service, and if your Employees are 💯 💯 caring, attentive to detail, & love what they do, then the food will be absolutely delicious & no worries about food being Tamoeres with!! I love this place. They care about their customers. Where I'm from is supposed to be the suburb side of Allentown, PA, and the service and food are Disgusting, Deplorable & Despicable and I will never give them my service ever. I support this location and hope you all get the notoriety, opportunity, raises, and praises you all deserve.I will continue to travel here for good food when in the area. I'm not sure what it is about Wendy's & another franchise I visit in Nj, but the food is always on point at all times (hot & fesh). I will contact the Corporate office to give my verbal...

Over the past few weeks service here has been declining. I understand the lunch rush, but when there are 20 people waiting in line and staff is just staring at us and not moving like zombies, or even handing out drinks (yes there is 1 dedicated person to hand out cups for kiosk orders and that is ALL I have seen him do) there is a problem. There are only 2 managers during the lunch shift, that I can tell. There is 1 male, and 1 female manager, the female manager stands there with her staff, looking like a zombie and I lose count of how much food she throws out because of wrong orders. The male manager is the ONLY ONE of his staff that moves and pushes orders out. I always want to ask his name, but never get the chance because hes constantly rushing and pushing through his crowd of staff to get orders out. We wait for anywhere between 10 and 30 minutes for food, that is pretty much all the time we get for lunches... It is easier to pop into Kings or Shoprite and get something for less money...

I usually don't bother reviewing chain stations, because by being a chain expectations on food and service are consistent regardless of the location. I can't necessarily say it for this location. The food is just like any other Wendy's, but service is completely hit or miss. More often a miss.

There are often multiple people working behind the counter, but have little to no attention on the customer. Comments or questions to customers are curt and are borderline rude. I've observed employees leaning on the counter, using cell phones, and giving one word replies to customer. Forget about ever getting a "thank you." Occasionally there are employees who aren't this rude, but that is rare and it's never a positive experience.

The beverage station is almost always a mess as are the tables/floor. Meanwhile there are six employees behind the counter who could easier operate a mop and dust pan.

I wish there was another option for fast food in this area, because if there was I'd go...