I had made reservations days in advance for a party of 15 people at 6:30pm. The start of it was great. The waitress Morgan was attentive and then we got our first drink, that was 30 mins after we were sat. Fine I know we are a large group so didn't complain. It took the waitress another 30 mins to come by to ask for refills on our drinks and then another 30mins to get the drinks, once we got those drinks we immediately ordered another round because we knew it would take awhile. She took our order fairly quick and we got our appetizers quickly too, and they were wonderful. Then after receiving our apps we waiting an hour and a half for our food. We asked at 45 mins how much longer and the waitress said they were cutting our pasta now, so not long. When we finally got our food it was 9:10pm. One by one food was coming out, not all at once. They asked that we share pasta boards as there was not enough boards. A place that is known for pasta flights that use boards... they didn't have enough. Fine, but when they brought it out, it was very confusing who's was who's. Also, when the food was brought out, no one told us there was only one type of noodle. So when people ordered the mac n cheese, we got spaghetti noodles instead, and we found out when the food was brought to us. The food was not hot, and 4 items were missing that we then had to wait for. After finishing we asked for the bill but before we did I spoke with Morgan about some issues we had. She spoke to the manager and instead of the manager coming out to speak with me they sent the waitress to us and asked to give us free dessert to the birthday girl and "SOME" of us free dessert. (That should be a given). The birthday girl asked for a limoncello instead, she said ok and never brough it. I declined the dessert because we did not want to wait another 40 mins. She went back, spoke with the managers again, and again they did not come out and instead said we can do 10% off the bill... At this point i was exhausted and its 9:45pm. we said ok and paid our bill. The gratuity of course was added given the large group so Morgan received 20%. Which, at the time was not ok. She did the best she could but she was not attentive, and she shouldn't of been by herself serving us. 3 couples came in after our group, sat down, ate, drank, settled their bill and then left before we got our food. The drinks were good when we did get them and the apps were good but everything else was a huge disappointment. It was all of our first time there, and we were so exhausted and ready to leave, and we did not have a good experience by any means.