QDOBA Mexican Eats — Restaurant in Milwaukee

Very dissatisfied and upset that I even have to give two stars to one of my favorite food spots. However the location on 6th and Layton barely earned these two stars after multiple chances with the hope that they will get better. I always order the same. I got a burrito bowl and the chips that are always given on the side have been meticulously counted by the older Hispanic man at the register. Each time getting less chips. A small bag is barely 25% full. Then I ordered Queso on the side and the young Hispanic girl gives me 1/4 the cup with cold cheese. I question the amount and she argued that she’s giving the amount they’re told but other locations get it more than half full and it’s hot. This location has gotten really cheap and their food is cold. They’re not good with customer service and I will never go there again.

Update from 10/11/22 from two stars to ONE

Unfortunately because this location is close to my house I fail myself and go here. I ordered online and picked it up and thought that maybe I’d be better that way I don’t have to deal with what I had to last week with an older Hispanic lady asking me if I wanted salsas and I said no then I said I wanted pico de gallo then she looked upset at me and said “that’s a salsa” so I said I usually just call it pico. Mind you it didn’t take more than a second to just give it to me and keep moving along with other ingredients. She didn’t have to add the attitude. Then a young Hispanic girl asked me what else I wanted so I once again made the mistake and said avocado, so she scolded me also and said “this is guacamole not avocado” so I’m Hispanic too and I told her that avocado, aguacate is all the same and it’s how guacamole is made. Like you understood me girl. There’s nothing else that contains avocado. It was annoying. Not to mention the cashier charged me full price when I told him I wanted to use my reward. Well back to today and again my pick up order has a small handful of chips. There is an older Hispanic man that pre makes these bags and it’s ridiculous. They also forgot my lettuce on my bowl. I will not be reviewing them again because I will NOT visit again this store. Other locations are on top of their orders and provide good customer service. This was just too horrible for a customer...

Went in to grab a bite before hitting the highway. Servers acknowledged us.. created our orders we paid and sat. Food was scrumptious. Tables were clean. It was very quiet. Floors were sweaty in the restrooms and in front of the fountains towards the entryway but outside of that small detail, I would definitely return!

Update: So I returned 😒. Second visit was wildly lacking the same friendly service I received first visit. The girls who made my food were still the best. Once I got to the counter where an older lady was ringing customers, it all went downhill. The "chips" she put in my eat in basket were literal CRUMBS. I asked if this were the only available chips to which she smirked. Cool. We sat and ate. After eating, I returned to the register area to get tray tops. (While waiting i noticed that there were FRESH WHOLE CHIPS in the drawer now) There was a long line so I was trying my best not to interrupt the flow of it. Another customer came up stood directly beside her (in her personal space) and got a top and moved away. After she finished with her customer, I politely asked for two tops, a bag and some fresh chips. She gave me the tops, a plastic bag and a paper bag. At first I was confused. So I asked if she could put chips in the bag. She looked at me and said chips cost extra 😒 I'm like lady be serious, you just gave me crumbs to eat a whole bowl with and now that there are fresh ones you want me to pay extra. After this new experience I probably won't be back. I went to the store and bought mission taco chips to go with my meal 🤷🏾‍♀️and they...

Came here around 8pm on 2/9/24. Ordered a Cholula chicken bowl. There was no Cholula chicken in the pan so the lady scooped the Adobo chicken into that pan and poured some Cholula sauce on the chicken and proceeded to scoop it into my bowl. When I got home, the bowl was drenched in the sauce which overpowered the bowl and the rice was undercooked and still hard in the middle. I called to speak to the manager and it was the same lady that prepared my bowl. She said she was the “general manager and her name was Michelle”, which she reluctantly gave me when I asked for her name. She said there was nothing she can do since “that’s how they serve it”. I’ve been to other locations and they never drenched it in sauce. When I asked what I should do with the bowl since it was inedible, she told me to toss it and if I wanted a new bowl that she would still have to charge me for it even after I told her I’d bring the bowl back. When I asked about the undercooked rice, she said I can come back for a side of white rice but she wouldn’t remake my bowl, even though it was her fault my bowl was drenched in Cholula sauce. Her attitude was disgusting and condescending. If she truly is the GM, she definitely needs additional training and learn how to speak to customers. I can see why most of the reviews are complaining about horrible customer service; especially if they had to deal with her...