Wendy's — Restaurant in Milwaukee

I went through drive through and was sitting there almost 30 minutes before I made it to order. It was 3 cars in front of me but it never takes that long(fast food) inexcusable. I told the lady exactly what I wanted,she repeated it back to me and I still got COMPLETELY what I did not order. First, I ordered a double bourbon bacon cheese burger and I requested to add everything on it. Literally, I got home and the sandwich had cheese bacon & a DRIP of bourbon sauce. Not even the crispy onions that are supposed to come on there-like seriously????? Let me not forget that once I made it to the pay window, I waited an additional 6-8 minutes. I also ordered my daughter a biggie bag with a (JR BACON CHEESEBURGER) that's only supposed to come with beef,bacon,cheese,lettuce,tomato,and mayo. I said NO lettuce or tomato,because my baby doesn't eat it. Of course,they couldn't get that right either. Instead they gave her a jr.cheeseburger-like COME ON!!!!! I was so upset because this ADDS pickles WHICH MY BABY IS ALLERGIC TO! & onions which she hates!!!!!! I was just soooooo over the whole thing. I paid approximately $30 for my two meals that were completely wrong. At that point I was like at least they got the drinks right. Mind you, I noticed this all when I got home, because I assumed there is No Way Possible they could get this wrong with the amount of time I waited but boyyyyy was I wrong! Moral of the story, always check your food BEFORE you pull off. I was so exhausted that I didn't even go back to have my order fixed. It just felt pointless and too long of a drive back. TOTALLY...

I arrived to pick up a customer’s DoorDash order and parked my car, trying the lobby, as the app instructed me. The first door that I attempted to open was unlocked, so I went in and waited at the counter. Since the lobby wasn’t supposed to be open, no one checked up front, which makes sense. It took me a while to get the attention of an employee, and when I finally did, he stared at me as if I had picked the lock. He then stated that he didn’t know how I was there because the door was locked. By this time, I was already past the time in which I was supposed to have grabbed the customer’s food. I asked if the employee would like me to go through the drive-through instead, to which he said he would.

Since the customer had placed the order long before, I pulled up behind the vehicle that was at the pick-up window. Since the driver Behind me, he just ordered, I had no reason to think that I was somehow forcing him or her to wait any longer.

But I got to the window, the staff told me that I had skipped in line and refused to give me the Customer’s order until I drove around the building and got in line again. This caused me, and more importantly, the customer, to have to wait another 20 minutes.

Just an unfortunate and...

Edited this post up to 4 stars from 1 because it seems they have started doing something right. I used to have to sit in the drive-thru for 15-25 minutes (you could never know), so I just stopped coming here for awhile. The last two times, however, have been very quick with great attitudes by the drive thru attendant.

I used to work in fast food, so I know the feeling of not really getting paid much, but people here used to greet me with the worst attitude, just leaving me to wonder if they spit on my food or something. I even had some lady yell at me for what she interpreted as a bad attitude, when I had nothing of the sort. Management did the minimum about it back then.

Let me just say, your experience changes as an employee when you treat people with respect and gratefulness. They're small, but these things go both ways and are a big deal.

Lately (at least from my last two experiences), this store has been living up to a good standard of customer service.

You might not see the difference right away, but keep up the good work!

The food has always been the same, and decent, so I will change it to 5 stars if I continue to receive good...