Dogwood Coffee - East Lake — Restaurant in Minneapolis

Love that there is a local coffee shop in the neighborhood, but for the past 6 months or so, the service has left a lot to be desired.

For example, it frequently takes an unreasonable amount of time to get a drink - we're talking 25 minutes to get a plain latte with a handful of people in line - despite the staff casually chatting with each other and not appearing to be too stressed.

Additionally, the baristas are often standoffish and just plain rude - examples I've seen range from not acknowledging customers when they step up to order to nastily (and loudly) criticizing customers after they leave the shop.

Give your staff some basic customer service training, make it a pleasant experience for your customers to stop by, and quash the angsty, spit-in-your-face vibe found at other Minneapolis coffee shops (cough cough, Spyhouse) that seems to be developing here.

What really prompted me to finally write this review, though, is the shredded piece of plastic wrap I spat out after taking a sip of my drink this morning. Pretty nasty for how expensive the coffee is.

Unfortunately, I've found myself going here less often (opting for Loon down the street) or buying coffee at the grocery store. Dogwood - you could certainly benefit from some staff training. Hope to see you improve, as your shop really anchors that segment...

Dogwood on East Lake is my favorite coffee shop in the entire world. I have traveled all over the United States, and quite a lot through Europe; I have not found better coffee anywhere. When I visit a coffee shop I haven't been to before, I hold it up against Dogwood to determine whether I like it or not. Everything they do here is absolutely without fault: the espresso has a floral character that makes me feel like I'm drinking a rose garden. It blends perfectly with the steamed milk, and all of the baristas are masters of their craft (they're all unusually kind people as well). The cold brew is strong, smooth, and yes, they have it on nitro. The pour-overs are complex, and each roast has its distinct character making it worthwhile to try each one. I have nothing negative to say about this place. I've been in hundreds of times over the past three years, and never had a single unpleasant experience here. Understand, however, that this review is not for Dogwood as a company; I'm speaking only of this one location. I have been to all of their spots around here in the twin cities, and the one on East Lake is the best by far. You will never regret...

Dogwood is a nice coffee shop! Their roasts are very high quality and the space here is great. It seems like a good spot to catch up with a friend or get a little work done. I ordered one of their seasonal drinks—a brown sugar cardamom latte—and found it to be a little light on the flavor for my preference, but it was definitely still a solid latte with great ingredients. My partner had a drip coffee and said this was very tasty and brewed well. While their price points are on the higher end for coffee in the Twin Cities, you are definitely paying for the high quality you are getting. I also thought the merch they had for sale was awesome—I love their logo and all the graphics they use. It's a really attractive design and I love how they have it printed on their roast beans as well as their to-go cups. Overall this is a solid place and I recommend checking it out if you're...