Wally's Falafel and Hummus — Restaurant in Minneapolis

NEVER AGAIN!!! Customers BEWARE!!! I regret going there 23 times to takeaway and dine in due to the rudest Freya and Michael the Lebanese Arabic speaking old buss boy. 6 months in Minneapolis for a bone marrow transplant for my five year old child. I chose this restaurant because it’s close by to dine in and takeaway. Twenty three visits to this restaurant and my child still in recovery. I decided to take my family to eat there. An Arabia speaking Lebanese old man grilled my 7 year old son when he entered the restaurant for not speaking Arabic when my wife entered with my son. I parked the car and went inside the restaurant and my wife was telling me all about it. I said who is he to even get involved in the way I raise my child!! I even told my wife he has no rights to tell my son to speak Arabic or any other Language. We ordered the food and we sat down at our regular table and trying to keep a table of 4 seats between us and the people next to us to prevent any viruses since my son is still wearing the N95 mask. The same Arabic speaking old man came over and asked us to move to the table that seats 4 since we are four rather than the one we took for 6 people. I told him my son had a bone marrow transplant and he wears a mask so we need to stay away from people. He said what if I need a table for six people? At this point I noticed that the man is slow and doesn’t understand what’s going on. I said the restaurant is empty and this is where we always sit and we never had issues. Then, I told him I don’t want to eat here and please cancel the order. When we stood up and decided to leave, he said it’s ok it’s ok you can sit there. Ten minutes later we were waiting for the food to come in, this bully looking woman came over asking us to move to the other table that seats 4 or else we cannot eat there. I said that’s fine, I need you to cancel the order and we are leaving. She said ok. She went to cancel the order and then she came back saying we cannot because the food is already made. You can take it to go. In another word she is like kicking us out. I said, is the owner here and she said yes at first and then she said no. I said I don’t want your food and she said we cannot refund it because it’s already made. We left the restaurant and we swore to never again. The funny part is, I promoted the restaurant to all of my doctors friends and I promise to send a memo to tell everyone about my experience. Holyland, Pangeia, Marina grill and many other restaurants are much better and more welcoming from Wally’s. P.S. the name of the two rude people we spoke to at the restaurant were Freya and Michael which I doubt the name is right because they are both friends and cover for one another. Michael did not cancel our order when I asked him to and as a retaliatory action, he waited until the food was done and sent us the rudest person ever saying she is a supervisor and we need to change tables. They didn’t even have any consideration for the my kid who’s wearing a mask and my family. They wanted the table with six chairs in an empty restaurant not sure why!!! If the restaurant was full, I would have understood their point of view but rather the place was almost empty. I am sure this a big career for Michael and Freya working as a hostess and a cashier at wally but it really isn’t how this work. After we left the restaurant, My five year old kid who had the surgery told me, “I don’t ever wanna come here again” that’s when I knew they really screwed up and it wasn’t me being...

I am absolutely livid about the horrendous treatment I received at that so-called restaurant! I dropped a hefty $210 on a feast, expecting a pleasant dining experience, only to be met with sheer incompetence and disrespect.

First off, they seat us at a dinky little table when the place is practically empty. I politely ask for a larger table, but that server, Grace, blatantly refuses, despite struggling to cram all our food onto it. I mean, come on! What's the point of dining in if you can't even move a plate without knocking something over?

I persist, requesting to attach an extra table to accommodate our meal properly. But no, Grace insists we "adjust" to their sorry excuse for seating arrangements. And when I ask for the manager, surprise, surprise, they conveniently claim the manager isn't available but promise a callback that never materializes. Yeah, right!

Thankfully, one sensible employee allows us to move to a bigger table, only for Grace to summon a security guard to throw us out like we're some kind of unruly riff-raff! Can you believe the nerve?

As if that wasn't bad enough, when we finally get home and start digging into our food, we discover HAIR in it! I don't know if it was deliberate or just sheer incompetence, but it's absolutely disgusting!

This was hands down the worst dining experience of my life, and I've had my fair share of disappointments. It's beyond comprehension how they're allowed to run a business treating paying customers like trash!

Oh, and don't even get me started on the shambles they made of my to-go order! It's an absolute disgrace!

I'm not letting this slide. I've got photos, videos, and a receipt showcasing their utter incompetence. I'm going to make sure everyone knows about this disgraceful establishment, and I won't rest until I get some answers from the higher-ups...

I was visiting this place from london and I recently dined here, and my experience was nothing short of a disaster. From the moment I walked in, the customer service was appalling. The staff seemed utterly disinterested in helping customers, and it took what felt like an eternity just to get someone to acknowledge my presence.

When I finally got to place my order, the person taking it was not only rude but also seemed completely clueless about the menu. I had to repeat myself several times, and even then, they acted like they couldn't care less about getting it right. I ordered a shawarma and falafel, but their attitude made me question whether they were even going to make the food at all.

The wait time was ridiculous. I stood around for over 30 minutes before my order was ready, and during that time, the staff continued to ignore me and other customers who were equally frustrated. It was like we were invisible. I get that places get busy, but there's no excuse for completely disregarding your customers.

When my order was finally ready, it was clear that the food had been hastily thrown together. The shawarma was cold and dry, with barely any sauce, and the falafel was overcooked to the point of being inedible. It was like they just didn't care about the quality of the food they were serving. After all that waiting, I ended up with a meal that was not even worth eating.

To top it all off, when I asked for some napkins and utensils, the staff acted like I was asking for something outlandish. The whole experience left me feeling like I was a nuisance rather than a valued customer. I won't be coming back to [Restaurant Name], and I suggest you save yourself the trouble and avoid this place at all costs. If you're looking for good food and decent service, you'll find none...