Panera Bread — Restaurant in Miramar

I am providing just one STAR but it's because of the delivery service. People should be aware that Panera at this location is no longer doing their own delivery. It seems that they are using Uber Eats. I say "seems" as I do not know if that is true or not.

Today I ordered 67.00 dollars in food and beverages and two items were missing. It has happened before, so, my bad for not checking the order before the driver left my home. My wife called the establishment and the manager (I will not provide the name as she seemed to us like a very nice person) said that there was nothing she could do regarding giving us a credit or sending the missing items with another driver. The reason she gave us was that Panera Bread (company) does not do their own delivery any longer. That we used Uber Eats and that we need to contact them directly. Even if we put a credit hold was not going to be against Panera because they were not the ones that received the payment from us. It was from the third party.

We thought that we made a mistake when we placed the order directly through their website but reviewing everything we found out that there was nothing saying that we placed the order with a third company. We called again and explained, and she stuck to her facts that a message must have appeared explaining that we were using Uber Eats. I just did not want to keep on a conversation that was going nowhere so we asked for the Uber Eats number in order to call and get a refund. The problem was that the number we were gave was not for customers but for companies like Panera Bread. So, we googled for a number to call. We called the one we found the customer rep told us that we needed to request a refund directly via the app. We explained that we do not use Uber Eats app and do not have an account. We were told that then there was nothing that they could do if we did not order directly through them using the app.

So, now, before we request for a credit directly to our credit card company we called Panera Bread (Customer Service) directly and explained the situation. Not only the receipt and any other messages were from Panera Bread, but the charged posted in my account was by Panera Bread, too, not a third party company. The person told us that, in fact, everything shows as we explained and that what we have at Miramar is a franchise. But, that they had to either refund our money or deliver our missing items. There was no third party shown on the process.

I decided to go ahead called again and asked nicely for them to prepare the missing items as I was planning to pick them up myself. The manager kindly agreed. When I got there I explained to the manager my conversation with customer service and she told me that she also contacted the owner and was told the same she told us. Furthermore, that the owner told her that "BY LAW" they do not have to let customers know who is delivering and if something was missing, well, nothing can be done. I felt like, just be glad we are providing you the items. Again, I am sure she was just relaying what the owner told her. She told me she understood our frustration but that there was nothing she could have done differently.

So, food was good, as always, but if I order again from them (which I am not sure that will happen) I will use Doordash (my experience with them have been very good) or pick it up myself. Delivery from Panera Bread Miramar seems now like a scam and based on what the manager told us, I have to deduct that the owner could care less about customer service.

Updated 11/12/2020 - I decided to give it another try as I used to like this place so much. I saw the Margherita flatbread and it looked good. What a disappointment again. Just by looking at it I knew it was not going to be good. It was just a piece of bread with a little of mozzarella on top. Better if you buy bread and put the mozzarella at home. I just threw it away and prepared myself a sandwich.

This used to be such a nice place. I will never again...

Panera Bread ALERT West Miramar, FL

While I love my city, I love its residents more and when a food establishment puts its consumers at risk carelessly, I take it seriously. Unfortunately, the service level and food quality at this location has dropped off a cliff in 2016 with no signs of improvement to start the New Year. While I am easy to please and have shared my concern at this location several times, enough is enough.

This morning (January 6, 2017) as I purchased a cup of coffee, which has been hit or miss at this location during 2016, having had to request a refund on several occasions because of Luke-Warm coffee and no attempt to rectify the issue, I noticed the garbage can pressed against the bread rack containing loaves of Pumpernickel Bread with a couple loaves touching the garbage can. I asked an employee if those loaves of bread were good; the employee said yes. I asked the employee if they noticed that their bread is touching a garbage can; the employee said yes and that they had voiced the concern but the garbage can continues to be placed back in the same location. I shared with the employee that a garbage can touching the food that consumers purchase is not a good look; the employee said that I could talk to the manager. This whole time I expected the employee to respond with "oh no, let me move the garbage can and discard the bread that was compromised", but silly me, I left the garbage can touching the Pumpernickel Bread as I hurried to work.

That said, I figured that I would call the manager to share my experience(s), particularly my experience this morning which puts consumers at risk carelessly, and before the manager could hear a quarter of my complaint, he said that his supervisor was on-site and that he would let me share my complaint with her and placed me on-hold. Three (3) minutes later, the manger returned and shared that his supervisor would not be able to take the call because she was interviewing; however, during my next visit, let us know and we'll make it up to you.

At this point, I couldn't help but say, "I see where the staff gets the pass-the-buck mentality from, you're a manager and you didn't have time to listen to my complaint before passing-the-buck, similar to what your employees do in each of my negative experiences." He insisted, "let us make it up to you", I said "no thank you".

#ShameOnYouWestMiramarPaneraBread #NotAllPaneraBreadLocationsJustWestMiramar #EatAtYourOwnRiskatWestMiramarPaneraBread...

I normally like going to Panera for a good weekend breakfast with the family. Otherwise, I generally only go there to buy their whole wheat loaf. Generally I have to call and ask to for them to have one ready for me the next day, but yesterday as I was driving home from work I figured I could just stop by and hope they had one that day still.

I walked in, and waited in line. while in line, I saw they still had a loaf up on the shelf!! by the time I got to the front of the line, I had seen the Red Velvet Cookie picture pop up on the screen at least a good 10 times. I've never had one before, so when I ordered the bread, I also ordered 2 of the cookies to take home. the cash rep (who I think must have been the manager or at least coordinator) said they didn't have any, but she could make some for me, as long as I had 15 minutes to wait. I said sure, and she gave me a cup for water wile I waited, which was very nice. she said to just hang out and have a seat, and she would find me when they were ready.

Almost exactly 15 minutes later she found me and gave me the fresh cookies!! so fresh they were still hot and soft!! they smelled so amazing I don't know how I waited all the way home to eat them!!

over all, the food is usually great, but this time it was even better! and the service was...