Potbelly — Restaurant in Mishawaka

If I could give negative five I would. I CANNOT BELIEVE the experience I had at this place. So I never have had potbelly’s before and I NEVER will now, and I will be telling everyone I know about my experience with the staff at this restaurant, very unfriendly, defensive and unwilling to accept responsibility and fix the issue, all they had to do was make me a sandwich and I would have been fine! But they refused. I pulled in the driveway with another customer behind me, and about 3 in front, I wait about 5 mins or so and get to the speaker and see a sign that says they are “only taking online orders” due to staffing (which is a REAL problem, completely understandable.) so I pull out my phone to order 1 sandwich and 1 soup. After 5 mins of trying to order, the app wasn’t accepting my order, as this is happening and young man (whom was polite, but following a horrible, horrible customer service protocol) says SORRY, we have a $1500 order so we can’t help you. So basically I don’t matter, their catering takes precedent, which makes you feel so great inside, I tell him I am a first time customer and would just like to put in an order for one sandwich when would I be able to order, (because mind you they shut down the ability to order online) he said sometime after 12:45, it was like 11:50, so basically an hour. Feeling hungry and disappointed I said I feel like your saying “go screw yourself” because I DO feel like that. Then some very unprofessional and rude girl for on the intercom and yelled “um, no! no!” Your not gonna do that to us. Confused because I do not yell or cuss or even raise my voice, realizing I didn’t say anything wrong or untrue, she said we will not accept your behavior, confused, I let her know I was a potential new customer and would never be coming back and she practically laughed at me and said it’s managements or the offices fault to blame them! Now mind you I had a short time for lunch and I get to have wasted all that gas sitting there and cannot go anywhere else because I’m out of time, they sat and argued and pushed blame onto the manager and owner longer than the amount of time it takes to make one sandwich. I worked for Texas Roadhouse for YEARS. ANYONE whom would treat a guest like that, and we are talking about a first time guest at that, they would have fired me, then my Momma and maybe my grandmother too! I mean they never even asked for my order, though all the others in line got food. I inquired about that and she said well “because they ordered before I shut down the cart” it was an oddity, I am baffled and hungry, and confused honestly. Look I’m no Karen, I worked in the food industry for YEARS! I would have never sent someone away hungry, and be rude to them after telling them I will not accept their money or business. Insane. Y’all need to put the community first, not the drug reps, BECAUSE as sure as I am sitting here, that’s who the $1500 dollar order was for, those people are not the one that would be bringing the family ever single Saturday, that would...

Potbelly Sandwich Shop offers an exceptional dining experience, boasting sandwiches overflowing with generous portions of meat and toppings. Their prompt service ensures that orders are swiftly prepared, while the freshness of ingredients elevates the taste of each bite. The option for light toasting adds a delightful crunch to the sandwiches, enhancing the overall texture and flavor.

One standout feature is their friendly staff, who consistently deliver exceptional customer service. The exclusive underground menu, accessible only through the app, adds an element of intrigue and excitement to the dining experience. Among the favorites, the Sicilian sandwich stands out for its delectable combination of flavors, although every sandwich on the menu earns high praise.

In addition to sandwiches, the broccoli cheese and pot pie soups offer comforting and flavorful options. The Lucky Seven, a highlight from the underground menu, further demonstrates the shop's commitment to innovation and culinary excellence.

Previous experiences with items like the turkey and chicken sandwiches have consistently impressed, further solidifying Potbelly Sandwich Shop as a top choice for quick, delicious, and reasonably priced meals. The availability of a drive-thru adds convenience, although personally untested, and the app's perks, including a free original sandwich with the first order, make it a valuable addition to any sandwich lover's arsenal.

In conclusion, Potbelly Sandwich Shop surpasses expectations as a premier destination for satisfying sandwiches and soups. With its combination of quality ingredients, attentive service, and enticing menu offerings, it undoubtedly earns its place as the preferred sandwich...

have not been here in awhile due to older ladys(not old just older than the crew) due to not believing me when something went wrong by accidental mistake(waited in a long drive thru line just to tell her) and there not as friendly as used to be the young and tall shift lead manager she is very friendly and so are the other 2 girls lainey and Hailey(if still there) the guys are okay just need to smile more and accommodate better I used to love coming here because of the service(but also because the inside was never that busy) but funny part is there was more smiles when people wear wearing facemasks and they were friendlier back then in the after covid era if Lainey and Hailey are still there they defintley need to get promoted these two are the only reason why service is a...