Jack in the Box — Restaurant in Mission Viejo

Ordered a munchie meal chicken melt for my girlfriend, who wasn't feeling well, got a completely different sandwich, I believe the chicken sanwich special which came on sourdough and had no cheese. Okay, no big deal, went back through the drive through, explain what happened she apologizes, takes the sandwich back, and a minute later hands me another. My girlfriend later opens the bag to find the same sandwich with cheese on it. Like, the exact same, because I removed a small bit of crust from it before returning it. She just added cheese and wrapped it up in a different package. Luckily the jack in the box in dana point is super cool and gave me a free sandwich, so...

We waited in line 15 min and about approximately another 12 minutes at the window. The window person did not apologize and continued to make us wait an additional 3 minutes or so. He was rude as well. Handed over bags and didn’t say anything. We asked for cookies for our 3 kids for the inconvenience wait time without asking us to wait in parked waiting area, and he straight out said NO. Name on receipt says Cristo C. Unsure if its the same person who gave us a bad experience. We decided to eat and Jack vs In and out to prevent the long line. But In n Out could’ve been much faster this...

Stopped by this location around 12am on July 30th 2019. The website indicated the drive thru is open 24hrs. Upon arriving and ordering, I pulled up to the drive thru window and was informed the cook was on break, sorry. So am I to assume that there is no other individual capable of making food when another is on break? I understand everyone is entitled to their breaks, just don’t understand why there wouldn’t be sufficient staffing to support. Unfortunately this is not the only time I’ve had a problem with this specific location. Extremely frustrating and very...