Jimmy John's — Restaurant in Mitchell

I have really mixed feelings. On one hand, I do think Jimmy John's (in general) makes the best sandwiches around. On the other hand, the last 2 out of 3 online orders that I placed at this location were made incorrectly. My family always orders 4 sandwiches and usually 2-4 of these 4 sandwiches have customizations that cost extra, such as adding bacon. It's the one time that I didn't add bacon to my sandwich that our whole order was actually correct. The two times that I PAID EXTRA to have bacon added to multiple sandwiches, the bacon was left off of 1 sandwich (my sandwich). The first time it happened, the lady on the phone re-processed my payment (which was a cumbersome process) and refunded me for the bacon I didn't receive on my sandwich and also for bacon that was received on a different sandwich on the order, just for the trouble, to be nice. I thought that was good customer service. The second time it happened, the guy on the phone offered to make me a correct sandwich that I could come back and pick up or that I could PAY them to deliver. I told him I just wanted to eat my sandwich that I already had in my possession at home with my family and would simply like my money back for what I didn't receive. After going back and forth he finally transfers me to the supposed manager who honestly didn't seem to care at all and wasn't remotely apologetic sounding. After me pushing, he did re-process my payment minus the bacon on the 1 sandwich that had it missing. Note that there has also been other things wrong, freebies like onions, etc but I am not necessarily complaining about those. Sadly this is the only JJ's in town so I'm sure I'll order food here again because it still tastes good, but I wish it wasn't so difficult for them to make orders correctly. They should have a better process in place for handling screwed up orders. I just want what I order...

Walked in and a young gentleman was very generous about me looking at the menu waiting for my other half to come inside ( I’ve only been there one other time) we are traveling a few hours and I was not hungry right then so I asked if they could put the veggies on the side and I could toss it together later. The young man immediately said yes to accommodate. However an older lady with brown hair and glass decided to let it be know that doing that makes there job a lot harder and it would depend on the veggies. (Lettuce tomato and mayo)..: not a lot and from a person that has working in a subway before… it’s not hard to accommodate to that. I proceeded to tell her that I have had it done at this location ( the one other time I’ve been here) and I know it’s something that could be done… My other half walked in… he looks at sandwiches … she proceeded to tell us it would be 15 minutes for bread to cool. After I had already stood there looking at the menu for a good 5-7 prier to him walking in.

Why was that not said the moment i walked in to look at the menu… I think it was bull and she didn’t want to put a few veggies on the side… the kicker…. The guy that was going to take our order… was going to make the meal!! So why was the veggie thing a big deal? Rude rude rude rude. I will never go back into the Mitchel location if I see she is behind the counter. I work for the food industry myself and if my boss knew I treated someone of that manner I would be fired immediately… her service was appalling. A business can’t make money when you have people like that with an attitude behind the...

If I could give your JJ store no stars I would. We were going to the Black Hills for Memorial weekend...picking up take out. Two very simple sandwiches. I wanted Tuna with pickle and extra mayo. "There's mayo in the tuna," the Snarky Sandwich Maker told me. He was irritated with me because I initially said I wanted a Small Tuna, but immediately changed my mind to a Large Tuna. Snarky Sandwich Maker cut the bread in half, slopped the tuna on, a few pickles and would not put extra mayo on what should have been one sandwich. He wrapped the sandwich separately and told the other male worker, "Charge her for two." The Tuna sandwich was dry (it needed mayo)...not good at all.

I know for a fact this is not how JJ employees are supposed to treat their customers because my grandson has been a JJ employee for three years. I am acquainted with several people who work at area JJ's and they have great...