Cincinnati Premium Outlets — Restaurant in Monroe

After reading a few reviews I realized most have similar complaints. Sbarro seems pretty good at responding and apologizing but apparently not caring. The reason I say this is because the same person that people seem to be complaining about, still works here. Why would you keep this man employed. He has a real bad attitude problem and acts as if he doesnt care. Ordered our food and he didnt even bother to heat it up. The family and me ate cold pizza. I didnt even bother saying anything because I knew it would turn into a confrontation considering just ordering was a confrontation. Never again. Don't even bother sending me the link to the comment card. It doesnt seem like you guys actually care. Months and months of similar complaints and it seems apparent Sbarro has done nothing to correct it. My advice, especially in this...

I love this pizza and the breadsticks. I used to eat here a lot but the manager would leave you waiting at the counter for ten to twenty minutes without service. He would see me and not bother helping or acknowledging me. I liked when Mark worked. He was always kind and helpful. I finally stopped going because I never knew whether I would be helped or not. I went in a couple of days ago with my son and Mark was working. He was kind and pleasant like in the past. Too bad the other person wasn’t as helpful. I really love the food. If Mark is working I will stop and eat. If the manager is working, I will keep on walking. Not sure how he...

Food is ok as usual but Manager was ABSOLUTELY RUDE. Rude to employees and customers alike. Chastising employees for “putting food on warmer in incorrect direction”. Didn’t seem like a big enough issue to stop line and slam him in front of everyone but she thought it was appropriate Yelled out in a very clear voice to make sure we were up charged for lemonade and dipping sauce and everything else she could catch. I appeared offended, I was, and then she loudly stated, you don’t have to eat here. I absolutely will not, ever again and I was kind enough to share my experience with others so they could avoid the...