Dairy Queen Grill & Chill — Restaurant in Monroe

So I went into the Monroe NC store. The lady acted like she hated her job. No smile not friendly. I’m sorry I didn’t get her name as she treated me like I was a vagrant. I bought 2 orders of pretzels and a kids meal. I’ve worked in the food business for a long time in my life. I never acted as such. Especially when she was the one at fault then shake her head at me when I confronted her. First of all my Pretzels were stacked in top of each other not covered up. She throws ketchup Mayonnaise and cheese in the bag exposed my food to all these items. A old piece of lettuce was also attached onto one of the pretzels. So when I told the Cashier what she did. The lady doing the ice creams ask LOUDLY was she yelling at you? I hope she wasn’t yelling at you. I politely said “I have pictures of what I’m saying” and “NO I did not yell at anyone“. “I have more respect than that” while telling the cook she says “Oh it had a little piece of lettuce on it. I told her now tell him what really happened. You threw condiment packets all over fresh Exposed food. I think the corona virus live on styrofoam and plastic’s. I don’t know. But she doesn’t need to be the first person to see when you walk through the door thinking you are about to have some good food. It would seem they would want customers 🤷🏻‍♀️ I do love to eat at Dairy Queen, I just don’t think people need to be treated like I was today. I do...

I absolutely love going to dairy Queen and getting their chocolate ice cream hot fudge sundae with extra whipped cream. I always request that they don't give me a lid because that's just extra waste for me and I would rather save it for someone who would need it as opposed to me who is literally going to take it off immediately and eat my ice cream. I remember a while back the ice cream machine chocolate side was broken and I was absolutely devastated because this is literally the only ice cream from dairy Queen that I like. I did settle for a vanilla ice cream sundae with hot fudge syrup which was nice but it did not hold a candle in comparison to the chocolate hot fudge sundae. Another item that I love from here is there onion rings I think hands down they are the best onion rings in Union County. I love to get their ranch dressing and dip my onion rings in it because the two are an absolute Duo. Definitely stopping the dairy Queen and grab your favorites when you get an opportunity to drive through is always fast so your weight won't be long 🥰 I haven't tried their burgers yet but that's going to be my next thing on their menu to try I have heard some really positive things about it. My kids get the chicken tenders strips from here and they absolutely love them. I suggest getting ranch dip with...

I think I’ve reviewed them before and it was great! The food was hot and the customer service was great! Last two times have been so below board! Today, the girl on the drive thru was so unintelligible. She’s mumbled thru the greeting and I had no idea what she said until she repeated. She rushed me through my order and when I asked if I could add something else, she said, “Ok, what?” Pull up to the window and she’s yelling at another worker to shut up…several times. Opens windows, says total and tells other workers to shut up again because she’s having a bad day. Hands us the blizzard with ice cream all over the cup. Hands us the ice cream cone, then food box. I ask for ketchup, she snatches the bag from the other worker, and proceeds to throw packets in with an attitude. But, didn’t get the bbq sauce that was ordered. I ask for napkins and she pulls 2 out of the holder and says it’s broken and asks if the 2 are enough. I tell her no because he needs to wipe the ice cream off of his cup. She puts forth a little more minimal effort, yawns into her hands, then gives me the napkins. I. Can. Not. Not sure if there was a manager in the building or not. I tried to call 3x and there was no answer. I preferred to call as opposed to reviewing, but couldn’t...