Penn Station East Coast Subs — Restaurant in Monroeville

After several visits to Penn Station East Coast Subs in Monroeville, my enthusiasm for this place only grows stronger. It deserves more than 5 stars for the unbeatable dining experience it consistently delivers. The exceptional quality of food, combined with the warmth and efficiency of the staff, makes every visit memorable.

The sandwiches here are a revelation, crafted with the freshest ingredients and an evident passion for flavor. But it’s the fries that truly steal the show - fresh-cut, perfectly crispy, and seasoned just right. Each bite of these fries confirms that they’re prepared with care, offering a taste that’s hard to find elsewhere.

What really sets this place apart, though, is the people. The employees at Penn Station East Coast Subs in Monroeville are a testament to what outstanding customer service looks like. They greet you with genuine smiles and treat every customer with exceptional courtesy and professionalism. Their fast, accurate service is a hallmark of their commitment to excellence, ensuring that every order is as perfect as the last. This consistency is a rarity and one of the many reasons we keep coming back.

The prices, too, are just right, offering great value for the quality of food and service received. It's the ideal spot for anyone looking for a top-notch meal that won’t empty your wallet.

In summary, if I could give Penn Station East Coast Subs in Monroeville 100 stars, I would without hesitation! We’ve been here several times, and each visit confirms we’re not just going out for sandwiches and fries; we’re indulging in an experience that's simply unmatched. If you haven’t been here yet, you’re missing out on the best there is in the world of sandwiches and fries. Do yourself a favor and visit - it’s a decision you’ll thank yourself for, time...

The food here is phenomenal reminding me of the higher quality than the good Quiznos subs had going on in the area but with a step better especially with their fries. Expensive but worth it for the quality.

The downside being everything else outside of the food. The restaurant had a lot of their tables with chairs on them before they even closed giving it a feel of not being welcome. The restaurant was clearly well staffed that were times that I saw people working there playing with their phones yet it took them almost half an hour to fill our orders in a mostly empty restaurant. We all understand that there are mobile orders and delivery orders to fill and perhaps giving us an idea where we're at in line might alleviate some of the annoyance at how long we had to wait. Additionally seeing some of the staff members playing with their phones instead of pitching into help really didn't help the feeling of wasting our time. Beyond that they were polite enough the restaurant was clean and the food again was great.

Edit: As a small business owner, I hope to never get so disconnected from the satisfaction of my customers/clients that I have to make unhappy customers jump through hoops to hear valuable feedback about...

Wish I could give this place a -2. I placed our order and WAITED, and WAITED, and WAITED. Others were coming in, placing orders, and leaving. We were still WAITING. After about 25 minutes I asked where out order was. I was told that he dropedone of the sandwiches on the floor and it had to be remaked. Unfortunately for us he put it in line at the end of all of the other orders. I guess I should have been happy that he didn't just pick up and given it to us.

As busy as they were the staff left promptly at the end of their shift.

When we finally got home 2 of the sandwiches were NOT what was ordered. The sandwiches, all 4 of them, were literally thrown together, and they looked very unappetizing. When leaving I said that I would be calling the manager in the morning. He told me he was the evening manager. I never did call, what's the point

I just know that none of my family will ever order anything from their again. Only thing is the lemonade is freshly...