Cowboy's Lodge and Grille — Restaurant in West Yellowstone

This was pulled up to a three-star review because of our server, Michael, who was really working hard and taking care of all the patrons. He was great! The food was good, not amazing. But we were seated at a small table in a tight corner, that had a roll of paper towels, ketchup bottle, mustard bottle, cups that had silverware for use, a bowl of mayonnaise packets, some kind of hot sauce. Ultimately all of these things took up about half of the table. We were next to a wall where the dust was piled on from the lack of cleaning. When our food was brought out, they realized the table was too small for our plates, and they relocated us to another table, close to some split unit AC that was blowing right at our table. My husband noted that they likely had converted their outdoor patio to be included as indoor space. The wall across from us had a gap that was about two inches wide and you could see outside. There were electrical things from the split unit to the wall behind my husband. I'm not sure how this place has passed code with so many blatant violations. I used the restroom, whose trash can was spilling used paper towels on the floor, which they may have had a rush, but their staff has to use it too, right? They tried to seat another couple at the table they moved us from, a guy taller than my 6'3" husband and a girl who was a little larger than me, and they got up and left. I fell short of suggesting the same thing to my husband because he had driven us all day in Yellowstone and he was exhausted, dealing...

This review is for their restaurant. Honestly I want to give it 5 stars but there were several things that really pissed me off. Firstly, the menu online hasn’t been updated in some time (which is understandable). However their new menu is basically twice as expensive as their last menu on google. Want a glass of wine for $5.25? Nope, now $12, which is more than an entire bottle at a convenience store. I ordered a chicken sandwich and fries which was $17, I would say it was good but a little overpriced for what it was, including the 10 fries I got with my meal. My fiancé got the hunters dinner, which was labeled as “Large” and was priced at $22. I assumed accordingly, yet it was a 3x6 pan at best with very little meat basically mashed potatoes and green beans with some bacon and cheese. I never write bad reviews, this is probably my first bad one. But the value at cowboy grill is 1/10, taking full advantage of your out of town customers. I would gladly pay these ridiculous prices for food if there was actual food that came with the meal, but they raised prices and I assume shortened the portions which is a recipe to piss everyone off. I hope they improve for the sake of all future customers or they may not be in business very much longer. I hope to come back someday and write a 5...

Despicable. Booked reservation 6 months ago and showed up with my family of 6 for a two night stay in a 3 bedroom lodge. I was greeted at the desk by a male whom after me telling our name for checkin, darted off to the back and disappeared with no word for 5 minutes. Meanwhile we were approached by a female waitress who proceeded to assist by giving us the door code to the lodge and commenting that we were “the ones who booked the Cowboy lodge” and said they had a large party come in earlier that wanted to rent all 5 lodges on the property but couldn’t because of us. After waiting 10 more minutes the gentleman came back to tell us that they are unable to honor the reservation as the lodge is no longer available. We explained that we knew the request that was made by another party and that we were not going to allow this to happen as we paid and reserved 6 months ago. Not once during this quickly escalating discussion was any apology given. We just kept getting told they could not honor our reservation. Now we are stranded outside Yellowstone park on a family vacation with no alternative option to accommodate our family who traveled here from Florida. Wanted to let others be aware that this could happen to you and if you don’t want to end up in the situation we are in,...