Juice n' Bowls — Restaurant in Montclair

I’ve been a loyal customer at Juice and Bowls for months, consistently ordering the same drink—a Meal Replacement Power Smoothie. Every time, it has been served in a large 32 oz cup. However, on two occasions, I was given a much smaller cup instead.

The first time this happened, I asked about it and was told it was a new policy. But when I returned on my next visit—and every visit after—the drink was back in the larger cup. Today (3/13/25, around 3 PM), I ordered two drinks and, once again, received the smaller size. When I questioned it, the employees gave me attitude and claimed it was the new policy. When I pointed out the inconsistency, their response was: “It depends on who’s working.”

That’s not how a policy works. I asked them to remake my drinks in the correct size, which they did, but I left feeling frustrated. I later called the store for clarification and was told the manager’s name is Iris. However, the employee on the phone refused to give me her own name and then told me that drinks are only put in larger cups upon request. That makes no sense—I have never had to request a larger cup before; it was always standard.

So, what is the actual policy? Why isn’t it posted? And why does ordering through the app result in the correct size while ordering in person gets me the smaller one?

I’ve spent hundreds of dollars at this location and never had issues at any other Juice and Bowls. The inconsistency and poor customer service at the Chino store make no sense. I’d love a real explanation because, at this point, I’m reconsidering giving them...

I’ve been a loyal customer at Juice N Bowls because their açaí bowls have always been great, and their portions used to be fair. However, today was a disappointment. I ordered two 16-ounce bowls and one 12-ounce bowl, but the 16-ounce bowls were barely filled—almost the same as the 12-ounce one. It felt like I was paying extra for less.

Additionally, one of the employees, a taller worker, consistently has a bad attitude. This isn’t the first time I’ve noticed it, and it really affects the experience. Customer service matters, and it’s frustrating when it feels like we’re being treated like an inconvenience.

I hope management addresses both the portion sizes and the customer service issues because this place has always had potential.

P.S The picture on the counter is how they gave it to us today. The other picture is how they usually...

came in today for 3 smoothies. waited about 6 to 7 mn only 2 people sitting possibly waiting for their drinks. no line but when the worker finally got to us she told us she couldn’t take our order. no reason given until i asked “oh why are you about to close” time 6:25pm. that is when she explained “oh no i jst haven’t taken a break and im by my self”. i did ask what time she will be back from break and she said an hr. now this is not the girls fault i get that part but where is management? how are you taking care of your employees ! no breaks having to turn away costumers? that was a...