Chick-fil-A — Restaurant in Montgomery

A new Chick-fil-A company runs this location now, and it has not been a easy transition every since the previous managers left it's been nothing but issue after issue with this location. Granted some of the employees are great, have great personalities, and are willing to take care of your order. However, I would not say that about all of the employees there. The cashiers are very RUDE. They are the faces the customer see from the beginning to end so they need be trained on customer service. I went in there this morning to order a cup of coffee and get a refilled on my drink. The cashier asked me was I buying a drink and I said no I was trying to refill it. She said that I would have to buy a drink. I said "NO", I was buying the coffee "ONLY". She stated that I would have to buy a drink in order to refill. I said ok, I want the coffee. Then I said I will get ice, she said the ice cups are behind me. I said I don't need an ice cup. She goes to ask me am I buying drink and I said again "NO". She calls for a worker there and say she has a problem. At this point I'm getting pissed off because you do not have a problem. I told the worker she do not have a problem, but she is creating one so I got loud. Why am I going back an forth with you when I told you what I wanted and what I was paying for which was the coffee. I don't want to make this about race but that's what it seemed to be about because I am a black female and she made sure she to call the black employee. I did not give the cashier time to explain what was going on because their was not a problem. I told the other employee what I wanted and she understood just fine. I told her don't worry about the coffee. I DO NOT HAVE TO SPEND MY MONEY AT ALL HERE. When I was leaving she was trying to be funny and say have a great day and I hollered it back for her to have a great day as well. The more I thought about what took place I went back to speak with the manager. The manager did apologize however it shouldn't have came to that point for a manager over a cup of coffee and a refill. I understand policies and procedures and every job have them and has to follow them. When the cashier stated I couldn't get a refilled I was fine with that. I had the issue with her trying to make it like I had a problem when I didn't. They label black women as being angry etc. I WAS NOT THAT AT ALL. I will not be spending another cent at this location. 10/10 DO...

I have been picking up and delivering food for all chic fil a locations in montgomery since 2018 but the morning of tuesday July 16 2019 at the monroe street location for the first time I was given the bag of food along with an "EMPTY CUP" (by Joshua who was sneering the whole time). The contents of the drink was half tea half lemonade with exta sugar and slices of lemon.My question is would this have happened if the manager was not in the back? Why should a delivery person be expected to do more than arrive on time and deliver? Why should the food be set aside as it cool off at room temperature while I hastily figure out where to begin? Why did I have to call the manager on duty from the back 2 times to make the drink (which was finally done by him) so I can travel 5 miles to deliver the lukewarm food to the customer almost 10 minutes late? I have worked in the food industry since 1988 before Joshua was even born.and the most important thing I have learned is "QUALITY ASSURANCE". That's why I encourage all customers and delivery persons to use this forum as quality assurance to expose anything that "INHIBITS" Great Service from...

The staff members, building and parking lot were all okay. The time in the drive thru was fair. The reason for the 4 stars is because I was extremely disappointed in my mac and cheese. This was my first time trying it and I had heard that it was worth the money and wait in line. Maybe I caught them at a bad time but mine was awful and got thrown away. It was extremely dry and I received a lot of the burned corners which did not help the appearance. I tried to add some water, which I shouldn't have had to do, but that didn't help. It just made it messy. I've also noticed that in some instances I've felt like I'm being ripped off. For example, the nuggets have gotten so small that they don't even look like nuggets. They look like a hand full of tiny rocks in a box. I realize a lot of places have cut back on quantity but, my goodness man, this was a drastic cut back. Very disappointing. Even though the quantity and quality is no longer associated with the Chick-fil-A name, I must say that the environment is always very...