UPDATE- Avoid This Apartment Complex – Mismanagement and Lack of Communication!
I haven’t been consistently living in my apartment for over two months, which I notified management of in January. Despite that, I was never informed of critical updates regarding rent payments. The old management company left a letter on my door saying rent should not be paid to them, but since I don’t live there full-time, I never saw it—what happened to sending messages through the portal or EMAIL?
The previous management ended their relationship with the complex on February 28th (very recent), and now I can’t even get a direct contact for the new management. I called the old management company, I’m told that new management should have reached out—well, they haven’t. I was also told to GOOGLE who owns the company!!! Like what the hell?? No one can give me a phone number, and I’m getting the runaround about my rent payment refund because apparently, I have to speak to Chase Stewart (or whatever his name is), but he’s never in the office!
I have also expressed my interest in ending my lease, and if the new management sees this, consider this my notice that I no longer want to live here! The lack of communication, accountability, and overall management failure has made this an incredibly stressful experience. If you’re considering living here, do yourself a favor and look elsewhere.
I am very dissatisfied with the condition of my "move-in ready" apartment (79 Commerce). I was given the keys and excited to walk into a prepared space, but that was far from the case.
Upon arrival, it was clear that several obvious issues had not been addressed. There was a damage to the bathroom door, toilet seat was damaged, and a handle on the bathroom drawer was broken all of which should have been fixed before I moved in.
I left a voicemail expressing my concerns, and while the company did send someone to clean, the response was disappointing. The young man I spoke with insisted the apartment had been cleaned, but it clearly hadn't been to an acceptable standard. He also couldn't provide a definite answer on when further cleaning or repairs would occur. Although someone was eventually sent over to wipe things down, the more significant issues remain unresolved.
Additionally, the fridge was unplugged, which is a major oversight for a so-called "move-in ready" apartment. The ceiling fan was covered in dust, which was cleaned after I mentioned it, but these things should have been taken care of before I drove all the way from Birmingham, Alabama.
I do appreciate the effort made to clean the fan and the quick response to my complaint, but the apartment was far from ready upon my arrival. Thank you for the attempts to address these issues, but I expect better, especially considering the time and money I've...
Read moreWent to view this apartment with my daughter. Met with the leasing rep. Upon entering the building there was a terrible stench. Worst on the lower floors but smelled throughout. We spent about 15 min. Looking at two apartments. I became unwell and looked for mold as I’m sensitive to it. There were cracks under each bedroom window. He explained rain would hit it and bricks are not water proof.... seriously! Being talked to as if I’m dumb was so insulting! At 58 I know about bricks! In that short time my throat became inflamed from the mold. It took hours for my throat to go back to normal. No living being should be breathing that in! When asked about the smell, he said that he became aware of it last week and not sure what it was, stating he talked to maintenance about it. Obviously, he was fully aware that it was the trash chute and he checked it on the lower floor. It’s high priced for the small space, poor view, loud construction next door, horrible odor, and bricks that are not water proof. Health department should...
Read moreThe best downtown Montgomery apartment. The scenery is beautiful from your apartment, it is very secure as far as access to the building, it is cleaned regularly, and the neighbors were always nice (a huge underrated plus). As far as the management and maintenance it was very well kept and the staff in the office was always kind. I had to break my lease due to my family getting sick and needing me and once I informed the property manager of the predicament I was in he was kind enough to work with my situation and didn’t penalize me for it. As far as the kitchen and living room area, the aesthetic was beautiful and the design of the kitchen was very functional. If I ever wanted to move to Montgomery again I would definitely...
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