Starbucks — Restaurant in Montgomery

My sister and I used to come to this location frequently. After they have gotten new management, it seems this Starbucks has gone down hill. Almost every time we go to this location, our drinks are made wrong. The workers are careless and are not helpful. Not too long ago, i ordered a venti iced vanilla cold brew with sweet cream, it did not have the sweet cream and did not taste like it had ANY vanilla in it. I asked how many pumps of vanilla were pumped into my drink, he said the vanilla was already in the cream and does not have any pumps of vanilla. I told him there are suppose to be 4 in a venti ( even says on a mobile order 4 pumps of vanilla along with the splash of sweet cream ). He argued with me and said i was wrong. Eventually, another worker had approached me and made my drink right. Today, we went in. I used a birthday reward to order a cold brew + an extra shot. I should have ordered 2 or more shots. My drink was watered down, and she had used regular cream w/ no vanilla. My sister got a quad with a splash of cream. Her drink was almost white, and asked if she could have one remade or a refund. The worker argued that the reason her drink was so white is because she asked for cream to be put in her drink. She had ordered a splash of cream, not even the regular amount of cream they would put. She asked for a refund and the worker seemed rude to us, still saying the drink was only like that because she requested cream in her drink. This location always...

JUST GO TO THE STARBUCKS IN TARGET 1 BLOCK AWAY!

I got to the store about 0750. I wanted to go in to buy a mug and coffee. The door sign said (in large bold font) “our drive through is open” there was another sign that said (also in large bold font) “our store hours are 0800-1800.”

This led me to believe that the actual storefront would open at 8 AM but the drive-through was currently open. I got in the drive-through lane and waited for 10 minutes and nobody moved. At 8 AM I pulled out of the drive-through lane and parked to just go into the store since it seemed that it was supposed to open at that time. The door remained locked. I waited until 8:05 to call and asked to see when they were opening.

The person who answered the phone informed me they no longer have an open store. They only do drive-through. And they only do drive-through during the hours stated on the second sign. Apparently in very fine print on one of the signs it explains that they will only be drive-through and will not open the store.

Why have two signs with large bold print they give two different messages and then have super fine print change the messaging!?

With all of this, at almost 830 there’s still no coffee and still a large line.

It’s absolutely NOT WORTH coming to this Starbucks when there is a Starbucks in the target one block away that is open and it does...

There was no greeting. The young lady that was primarily running the cash drawer was very uninterested and unprofessional. Never smiled and kept leaning on her hands as if she was not a working employee. I asked to use my personal cup and I had to take it back to her to use it. There was also a couple after us ordered and after 10 minutes stated that it was slow service. The Barista heard it and made a comment, could not hear, but she slowed the process to make both of our coffees. The service is not what I expectant as I have had with all of the locations I have visited. There was no napkins available and I had to ask for napkins. The store was not that busy the cashier could have refillled the napkin dispener. Also the store was not clean. I would expect the store would have the fill that the Eastchase Mall was the place to go for your coffee. If you dont want to provide exceptional service, do not work at a Starbucks. I understand the coffee sells it self but I hope the manager and CEO of Starbucks would not like the store atmosphere. ...