Jimmy John's — Restaurant in Moorpark

The other day I stopped in with my kids and ordered a veggie sandwich and a turkey tom with no cheese. I was told they were out of avocado so I canceled my sandwich and when my kids turkey came it had cheese. I brought it back up and told them. Instead of remaking it, they just took the cheese off. People have dairy allergies and this could be very dangerous.

I also visited with my kids at the beginning of July. We walked in and saw they were out of turkey. Really? Pretty disappointing. I talked my kids into trying roast beef since we drove 20 minutes to eat there. I asked if they could put the lettuce on the side bc my kids were splitting it and they refused. They told me they aren’t allowed to do that. Not only are you out of your most popular item but you then refuse to make a simple accommodation for a customer that is already disappointed? We love jimmy John’s and have never had a problem at another location. This location...

Never had issues with this store before but today the young man who took my order got both sandwiches wrong so I asked if he could take the order again and fix them. He proceeds to argue with me about what I said vs what he put down. Regardless of who said what the fact he argued with me over something so trivial was ridiculous. Then I asked to talk to the manager and the store owner made himself known, I asked if we could real quick outside because I didnt want to make a scene in the store and he said no sorry im busy. I said you cant give me 5 seconds of your time to talk about this? He said nope sorry and ignored me. Needless to say This could have been a simple “oops our bad let me fix it” and been done. The second set of sandwiches was also incorrect but it wasn’t worth going back in again. This store has 3 stars...

I drive 8.5 miles from Simi to get my regular Size #7 Spicy East Coast Italian with everything and extra hot peppers. Frankly I eat quite a bit more at JM's because they are pretty much everywhere like Starbucks these days-and they are solid. But still like JJ's better. I've only eaten JJ's at 3 locations. This location in Moorpark in particular gets it right. Bartlesville, OK. location(worked there for a bit) solid too. Culver City Ca. location was just OK. Can't believe we have no Simi location. Maybe good thing because if I lived in the delivery radius I think I may have trouble getting out of the...