PHO 100 — Restaurant in Moorpark

Our family of 10 came in to try this Pho place for the first time. Food is ok but not greatest I've had and the price point is 5 dollars higher than most Pho places. However, I am giving this restaurant only one star for being totally dishonest and lying about our bill. They have policy of upcharging 18% for large parties - they call it a "service charge" instead of a gratuity and they charge tax on it too. We went to pay and they lied saying that the 18% service charge was not included (even though it's clearly on the receipt). On top of that, they told us that "service charge" was not meant for tips which I've never seen at any restaurant. So we paid an additional $40 cash. We asked for the receipt and realized that they made us pay a whopping $68 total in "service charge" and tips for a $158 meal plus more sales tax. That is 48% of the bill which is ridiculous. We questioned them and they ended up giving us some money back. In the end, we ended up paying ~$22 for each bowl of pho. Crazy ridiculous price!!! Beware!!!! This restaurant is dishonest with the bill and will try to take advantage of you by upcharging for service and tips. Ask to see the bill! We will never come back to this place again. Take your business elsewhere! There are plenty of better tasting Pho places around for half the Pho price that do better honest business without tricking you into...

Incredible experience at Pho 100! From the moment I walked in, the warm, inviting atmosphere and the tantalizing aroma of simmering broth set the tone for a fantastic meal. The staff were exceptionally friendly and attentive, making sure every detail was perfect without being overbearing. The pho itself was nothing short of phenomenal. I ordered the classic beef pho with rare steak and brisket, and the broth was rich, fragrant, and perfectly balanced—clearly simmered for hours with just the right blend of spices. The noodles were cooked to perfection, and the fresh herbs, bean sprouts, and lime on the side added such a vibrant touch. I also tried their spring rolls, which were crispy, fresh, and paired perfectly with the peanut dipping sauce. The portion sizes were generous, and the prices were very reasonable for the quality. I also loved the little touches, like the option to customize spice levels and the beautifully presented garnishes. The restaurant was spotlessly clean, and the service was quick without feeling rushed. Whether you’re a pho aficionado or trying it for the first time, Pho 100 is a must-visit. I’m already looking forward to my next bowl!...

This place has horrible customer service. I placed a phone order at 630pm yesterday for Combo Fried Rice, Pho Special, and Grilled Beef Rolls. I was told they would be ready in 45 minutes since it was a Saturday and they were busy. We gave them extra time and arrived at 730pm to pay for the food and pick it up. The guy up front was very apologetic and informed me that there had been a mix-up and my order was given to someone else. One would have expected that my order would be remade as soon as they realized their mistake before I arrived(it was not so). He spoke to someone in the kitchen, presumable the owner or manager, and informed them of the situation. He came back to the counter and offered to have the kitchen remake my order which will take 20 minutes. Since we were already there, I grudgingly agreed to wait. Apparently, someone else called on their order and the same guy went to the side to speak to them. I heard him apologize for their error. Boy, was I surprised when I was charged full price. Since I had to wait for my order to be remade, good customer service would have warranted them to at least...