Dunkin' — Restaurant in Morningside

STAY AWAY IF YOU WANT TO KEEP YOUR SANITY IN THE MORNING. This location has poor customer service, I walked in after placing an order at 9:12AM, to being presently standing in the store at 9:20AM with my coffee not made, nor food items ready. When I asked the young woman behind the counter did you guys happen to call 000, she rolled her eyes and said nothing. I politely waited to see if my order wasn’t made yet and it wasn’t. Once I received my drink at 9:26AM my food items weren’t present on the Mobile Order pick up station, I moved on to the young man working the drinks to inform him I was still waiting on my donuts from my mobile order. He replied “ get it from the front “ and went back to doing what he was doing. Then when I proceeded to get in line to retrieve my donuts from my mobile order not available at the mobile order pick up station the same young man that directed me to the counter tried to come over and get the donuts after he did not want to help me. I replied since you don’t wanna help me I’ll wait and get it from here. This kind of customer service that should be not be tolerated, when this is usually a persons first stop in the morning before heading to work or to accomplish morning errands. I will not be returning to this location ever again. It was my first and last time. HIGHLY NOT...

I ordered a toasted croissant with jelly and add the BBQ bacon. I was very clear and I didn't stutter. I received the entire BBQ bacon sandwich with egg and cheese. That's fine. Everyone makes mistakes. I took it back and explained what I wanted. It was as if they were punishing me for bringing my food back and made me wait until they were done with everyone else. I finally got my sandwich and went back to the car. It was cheese and bacon no jelly. I went back again. They told me I had to ask for jelly of which I did. The manager there told me I didn't say I didnt want cheese. She snatched the sandwich out of my hand and threw it in the corner where the other girl was fixing the food. She told her manager that I did tell her. I tried to explain my original order to the manager and she walked away and started serving the other customers as if I wasnt talking. Now I am nice but this is really bothering me that I was treated so rude for their error. I don't know who i have to talk to but I'm going to find someone that can talk to this woman to check her attitude and treat each customer...

I placed an order on Uber eats for a large Raspberry tea, two bacon and cheese on a croissant sandwiches (no egg), two turkey sausage egg and cheese on a croissant and a large caramel ice macchiato. When I received my order the bag was closed shut. I am missing the large tea, the two bacon sandwiches have egg on them (coworker is allergic) and my coffee has a raspberry shot in it, which is disgusting. I called the shop to inform them of the incorrect items and Tenisha Wright answered the phone I informed her of the missing RASPBERRY tea her response was “well I made a blueberry tea and is someone going to come get it.” I stated no I would like a refund. Lol her response was “oh the manager ain’t here so you’ll have to come tomorrow” wooooow this is the type of people they hire with zero customer service. I couldn’t even get into the sandwiches and my coffee I was so annoyed by her response. I just instantly asked for her full name. My office place orders here often but we will not be doing so moving forward. So...