Papa Johns Pizza — Restaurant in Morristown

I pre-ordered two pizzas through the Papa John’s app and picked them up on my way home from work. Both pizzas were wrong. One was supposed to have no sauce (as clearly stated on the receipt), but it had sauce. The other was supposed to be well done, but the peppers and onions were raw and crunchy, like they hadn’t been cooked at all. On top of that, I was missing a dipping sauce I had paid for.

I called and asked for a manager. A woman who said she was management (Kaitlyn/ Caitlyn) got on the phone. Instead of listening, she was argumentative, but eventually told me she would add two replacement pizzas to my phone number as part of their quality guarantee.

Four days later, I called to redeem those replacements. She answered and immediately put me on hold. After waiting over 10 minutes, I hung up and called back—only to be placed on hold again. This time, I had my son call while I stayed on the line. She picked up right away for him and asked if he wanted to place an order. When I told her I was still on hold on the other line trying to use my replacements, she said “please hold” yet again and put me back on hold. After another 5 minutes of waiting, I gave up.

It’s clear she recognized my number on caller ID and was deliberately avoiding honoring the replacement pizzas. For someone claiming to be a manager, this behavior is shockingly unprofessional.

I have now contacted corporate and filed a complaint. As a family that ordered from this location 3–4 times every month, we will no longer be giving them our business. I strongly encourage others to avoid this store as well. I'll update if I get any resolution from my...

Order a large pepperoni and sausage pizza regular dough The pizza came with a reasonable amount of time delivery driver was very friendly and outgoing at the door only problem that I had was the pizzas still was very doughy as if it was uncooked I took their survey I mentioned that the dough was very soggy as if it was uncooked. Well then in about 20 minutes of completing a survey I got a call from the manager that wanted to know about my experience and about my dissatisfaction with their pizza dough she's very friendly and very outgoing and suggested that the next time you order a large pizza in this case I think they call it extra large ask for it to be cooked well she also credited my account or I could order another Pizza at my convenience This is one of the few times that I've ever commented on a business that I wasn't satisfied with something and the business actually got back to me to follow up with it to make it right so all I can say is if you order pizza from Papa John's in Morristown and you do it extra large ask them to cook it well that would run it through the machine I guess the second time to make sure that the extra dough is...

Awful. ordered delivery online around 6:10. was told my order would take approximately 47 minutes. It was scheduled to arrive around 650 to 7 o’clock. The driver finally got in the area about 715. My apartments are kind of complicated so I figured he was lost. I waited about 10 minutes and called the store where they assured me, he was just delivering another order within the same apartment complex. So about 730 And there is still no sign of him and the tracking app is not working. He then marked my order as delivered around 740. Only 40 minutes after I was My pizza and the worst part is it wasn’t even delivered. I called the store to speak to a manager. And they then proceeded to tell me that he had stood at the door and knocked twice And tried to call me multiple times. Which never happened i had no missed calls and have dogs who bark at every little noise. All the manager offered was for me to have it remade and sent back out which there’s no way i’m waiting another house and a half on one pizza. so i just requested a refund which they did refund however i could’ve saved myself almost 2 hours by picking another...