Popeyes Louisiana Kitchen — Restaurant in Morrow

To whom it may concern I came in to this store on 2/27/24 at 8:17 pm to get some chicken like I've done in the past I've had good experiences in the past up until now, to continue I walk in within about 4 mins this guy waited on me (host 10170#), I ordered the 4 piece meal I also ordered macaroni cheese, mashed potatoes, coleslaw this happened out of the blue he tells me not to worry about it I'm not going to you charge for the mashed potatoes, coleslaw I didn't ask him to do this i said ok! thank you I went an sit down to wait till my number to be called a couple seconds later he calls for me to come and get my food as I was about to get my food ("he said are going to give me couple dollars and then said I'm not going to give your until give some money then saids I'm just playing") so I got my food and sat in the lobby to wait on my lift driver while I was waiting I Saw him in the lobby I asked him were you serious about wanting for money those sides "he said yes give me 5$, then give me 3$" I saw no when wasn't looking he came around me and took the two sides out of my bag I was in shock he took the 2 sides and, put them on the corner I heard him bragging to this tall guy he was about 6'4 tall dark skinned he was a young guy he told him about what he did I was shock I've been stressed out ever since this encounter took place, i havent been able sleep i felt violated, I called the Stockbridge store Thursday and talked that manager she told me that I need to tell somebody at this store that's in management. Hopefully this want happen to someone else. Thank you,Tae I still have the receipt. just in case you need info from...

Worst experience ever! First, the automated system did not pick up my order and had to reorder my entire order at the window. Then they didn't have anything but breast and had the audacity to try and charge me extra when that was all they were offering. I asked for a refund, and the manager took my card, then gave it back to me and said to give her a minute. She then goes ahead and begins the order even after I told her I wanted a refund. She said the system went down, and she was just going to give me the order. I reiterated that I wanted a refund. She then makes me pull up to the garbage can to wait until the system comes up. After about 10 minutes, she had an employee come out to my car to ask for my card. I asked to go inside with her, and I was told no. I said I was not going to just give my debit card to someone without watching. After some back and forth, the employee has the manager come outside. The manager then asked me to drive around the building AGAIN and wait in line AGAIN to receive my refund. She then asked me that if I didn't want to drive around, I could GET OUT OF MY CAR and stand in front of the drive-through window. I do not recommend any one order from that store. Terrible experience at 11pm. If I could give them 0...

Visited Popeyes recently and encountered a mixed experience. On the positive side, the food maintained its high standards, delivering the mouth-watering flavors Popeyes is known for. The crispy chicken was spot on, and the sides were as comforting as ever.

However, the dining experience was overshadowed by significant operational issues. The most prominent problem was the exceedingly long wait times, a clear indicator of their popularity, but also a sign of inefficiency. This was compounded by frequent instances of them running out of certain menu items. It's disheartening to spend so much time in line, only to find out your favorite dish is unavailable.

Adding to the frustration, the lobby closed earlier than the posted hours, limiting dining options and convenience for customers. While the quality of the food is undoubted, these logistical issues significantly detracted from the overall experience. It's a reminder that good food alone doesn't make a great restaurant experience; operational excellence is...