Dunkin' — Restaurant in Morton

I will never go back to this location. I went in and asked the girl behind the counter if they had chocolate Bavarian cream long johns. She answered that they had Bavarian cream donuts. I repeated myself. She said we have long johns. Again I repeated my question again. Finally she said no our long johns aren't filled. I decided not to get any donuts, but my kids wanted ice cream so we went over to the ice cream counter. Same girl waiting on us. My two daughters got their cones. Next I asked for two warm brownie sundaes. She asked what kind of ice cream i wanted for the first one. I told her the two scoops i wanted on the first one. She seemed confused. She asked "you want two scoops on this one?" I said "yes because that's what the menu says comes on it." She says "sorry I don't have it memorized." I never expected her to have it memorized, but she was also standing next to stand with a flip book that had everything on the menu in it and how to make it. She finishes the two brownie sundaes. I tell her that my last item will be a banana split. I tell her I want all three scoops of ice cream vanilla. She asks her co-worker how to make it. Again she could've referenced the flip book. Next i tell her I would like two hot fudge and one pineapple as the toppings, she turns to her co-worker like she didn't understand my request. Co-worker tells her what to do and walks back to drive thru. She still seems confused so I walk her through what she needs to do. She puts the lid on it. I ask politely about the whip cream and cherry that are supposed to be on the top. "Oh you wanted them?" Yes please. No nuts though. I ask if I can get the sundaes bagged. She looks at the banana split and says this won't fit in the bag. I tell her if she turns it sideways it can lay in the bag like that. Confusion on her face. I put the bag on the counter laying on its side and slide the banana split in. Please can you put the brownie sundaes together in another bag? Finally she rings me up. I'm watching the screen as she is putting everything in. She rings up a three scoop sundae instead of the brownie sundae. I tell her I didn't get a three scoop sundae, she looks at me confused. Ok I'm trying to find the right buttons. Finally I pay. I was there for an hour. I ordered 5 items. The store wasn't busy. If she was a new employee I understand not knowing where all the buttons to ring things up are, but everything else could've been avoided if she had of just looked at the flip book or even...

Donuts were fresh but service was stale. I live in Peoria but have family in Morton. Today I stopped in to grab a few donuts and an iced mocha latte with sugar added to it. Now I frequent the stores in Peoria and get the same thing no problems. However, my experience at the Morton location was not satisfying at all. Morgyan the cashier decided to roll her eyes at my request to have sugar added to my latte stating and I quote, "that's made with milk and Expresso" upon which I explain yes I know but I'd like to have sugar added to it, again I'm met with an eye roll and a scauff, I state that I get the same thing in Peoria no problem she states she guesses she can do that. Now I watched them make my latte did not see them put any type of sweetner in my latte. Received my drink and grabbed some sugar packets just in case I missed it. Took a drink and definitely did not have sugar added to it. Now normally I have no problem adding my own sugar if I need to but what really got me irritated was the attitude of the cashier and the unwillingness to provide excellent customer service. Y'all may want to retrain that cashier and teach her what it's like to provide excellent...

I stopped in here on 9/11 at 7:15 pm and had a very bad experience with the two girls that we’re working. I got my order OK but I had locked my keys in my car and I am from out of state and it’s raining outside so I went back inside and asked for help. The light skinned blonde or brown haired girl was really rude and dismissive and basically said OK what do you want me to do about it which was embarrassing and then she said wait why don’t you call the nonemergency police and went to go get their number and then her and the other girl went across the restaurant and I said I get a new number day Sat back there and laughed at me over. I don’t know what because people like their keys in the car right like what are they laughing about? What in the hell did I do. Like seriously the most ridiculous little snobs I’ve ever met. I’ll never come back to this place again because I live a thousand miles away but if I didn’t, I would tell everybody in the town not to go here. Oh, and my frozen coffee was terrible which doesn’t really matter because it’s in my car and I won’t be able to drink it until it’s melted I’m sure my donuts are good when are donuts not good,...