The Frog and Monkey Restaurant & Pub — Restaurant in Mount Dora

I dont normally leave reviews but this time I can not help myself. The time it took to get our food was insane. Truth be told we were insane to have stayed and waited that long. The place was busy, fair enough, we were told it would be 35-45 minutes to get served instead of their normal 15-20 minutes. We agreed, they were busy and we understood. We order 3 hamburgers, 1 Panini, and an order of fish and chips. Let me say that the server was fine, she was actually the only person in the place who cared about helping us at all. We arrived at 7:20pm, seated at 7:30pm, and received our food at almost 9pm. 3 hamburgers, 1 Panini, and an order of fish and chips, this was worth repeating. The 3 hamburgers would all be cooked at the same time on a grill, the Panini would be cooking at the same time in a sandwhich press, and the fish and chips would be also cooked at the time in a fryer. When we complained about the wait we were told that the hamburgers are made to order and they take the longest to prepare and they were busy and we should just understand. This what we were told by the person who showed up at our table when we asked to speak to a manager. Earlier we spoke to another man, tall, older, glasses, and when we told him that we have been waiting for over and hour he responded "really" and walked away. Again I have never completed a review before but in my defense I have never had service anywhere close to as bad as this before so forgive me if I feel compelled to pass this on. The server was fine, she tried hard for us, it was very obviously her support staff and especially the supervisors that were terrible at what they do. Heres the kicker, after all of that, they gave us free soda and water, charged us full price for the food, and in the end, the from scratch, hand made burgers were nothing more than average, the Panini was a pressed sandwhich like you would make at your house and the fish itself was good but it was fried in dirty grease so I ended up with a brown burnt tasting batter on a good piece of fish and again the fries were just average fries. I can see no scenario why I, my family, my friends, or anyone that would ever ask me about this place would ever go there again. 2 hrs of my life gone for a just ok burger that they charge $10-$11 bucks a piece for. Truth be told I blame myself for staying and allowing this place to treat us this way. I will just go back to eating anywhere else which would serve us better. It wouldnt let me select 0 stars but to be honest the server was fine its the place she works for...

Horrible experience that not a single employee attempted to make better.

One star, because the food that didn't have glass in it was okay.

On our first vacation in years, we head to this bar based on suggestions from family. Never again.

We proceeded to be sat next to one of the most inebriated individuals I've seen in a long time, who consistently was grabbing my partner and I's chairs/physically touching us to stay upright. Think the bartenders would stop serving the clearly impared individual that could barely stand upright? Of course not. Instead they fed her drink after drink, until the drunken customer smashed her glass all over my significant others meal. I'll repeat; GLASS flew all over her food, into our drinks, all over US, and instead of asking us if we'd like replacement food or drinks, instead of offering to compensate us for our now GLASS infested meal, the bartenders who all watched this event happen, simply look at my significant other and inform her of the glass in her food and how she "probably doesn't want to eat that now" (no kidding). Then turns around and pours ANOTHER DRINK for the drunken beyond any doubt patron that just broke glass all over us!!! Not even a lousy apology from them, just straight to irresponsibly feeding more drinks to a drunken individual with a clear drinking issue. What?!?!?

Never again. Your bartenders allowed a person to continue on a dangerous path that could of ended up a lot worse than broken glass on your other customers and their meals. And instead of trying to make anything better for us, they simply hand me a check for $50. What kind of establishment lets something like that happen and then expects the victims to pay the bill in full? I paid it to get out of there so my significant other could go and shower the glass off of her/out of her hair and immediately let all of my friends/family/business acquaintances know what an irresponsible and unprofessional establishment this place really is. In 15 years, this was the absolute single worst experience I've ever had...

Deserves NO stars, DO NOT RECOMMEND Stopped in on a Friday around 1pm April 2022 and it was not busy. There were three of us and we each ordered a burger & fries. After 1 hour, I witnessed 2-3 other tables get seated and served drinks, appetizers. I asked our waitress if we could order appetizers because I didn’t realize how long it would take to get our food. I was not upset at this point but when she said our food would come before the appetizers, I asked how much longer and she did not have an answer. So I asked for crackers or chips or popcorn to hold us over she brought us 5 saltine crackers and then walked away. After another 20 minutes I saw all the other tables that sat after us being served their entrees. Our waitress had not given us an update nor apologized for any delays so I asked to see a manager. They stated no managers working that day. The bartender was sent over and told us basically to keep waiting as “dining out isn’t what it used to be” and was non apologetic nor could give us a reason why it had been 90 minutes and still no food. I stated that maybe “our tickets got mixed up?” And bartender said “yeah maybe” and walked away. Everyone was just so unapologetic, no one cared. Our food came out 15 minutes later and of course then the bill, not even 5-10% discount for waiting almost 2 hours for a burger during non peak time. Not even a comped glass of wine or beer for our wait. Super disappointing. I visit Mount Dora every month and I will never eat here again and advise all who ask me where to eat to steer clear of this place. Worst service ever. I’m still shocked because it takes alot for me to complain about a restaurant, I don’t even remember when I’ve had such a bad experience that made me want to leave a review. I...