Today was my niece birthday. We are a family of 9 people including a child and a older lady with Parkinson's disease. We went to Mount Dora's town and we decided to choose your restaurant as our choice for lunch, you are 2 hours away from our home. We were very hungry and exhausted from all the driving around to find a parking spot. Ok, we arrived, I was even filming around your entrance as I really enjoyed the painting and welcoming look the place has. Your host sat my family on a table and I went to the restroom. Went I finished using the restroom and walked in the direction towards the table I see that the table was empty and I soon found that nobody was helping my family, they waited 20 minutes, also the waitress after my wife asked if someone was going to help us gave her a bad face followed by a very unwelcome attitude she ended up bringing the bread and butter and literally threw it in the table without saying hello or saying welcome or anything else and walked away. It was made clear for us to understand and feel totally unwelcomed and as if we were bothering the waitress, that's when my family decided to just walk out. After I heard what happened I went back to ask for the Manager and he listened to me. No handle was suggested, no solution was given. All he said is that he was outside when it happened, that he did not see it and most times he tries to be all over the place to make sure all is well. I told him we felt like adding a bad review on google about it. Still, no solution, no handle. We ended up not eating there and went to eat at another restaurant where we were treat it with respect and appreciation. Worst experience ever at a Cuban restaurant She was lucky I was in the restroom. Things would have been different with me. I would have made her pick up the bread and apologize to all of us and first introduce herself, say hello, be polite, be decent and then if we asked her for the bread it would be welcome depending on her approach to us with it.. Whoever this lady was, she was lucky. It happened around 1:20pm on Sat 27th of Jan 2024, and it is now 8:56pm on the same day while I am writing this review now...I really hope it would never happen again.

We checked our review next morning and found the owner or manager replied to my comment and that is unfortunate because my family was there for much longer than the time he stated. That makes me a liar, right? I have pictures my family took while I was in the restroom and my video of when we arrived with time stamps to proof also. I am not a crazy person just complaining for the sake of it. I see you guys have fantastic reviews here and regardless of what I say or what he says, my family will not forgive the treatment your "bread runner" offer to them. No welcoming was given by her at all, no eye contact, her eyes were looking down to the side and with an upset look..Despite any and all justification for her disservice we had never walked out of a restaurant in the past and we go to restaurants all the time.. That was horrible, as well as the NO solution to it. Just a few blocks away there is a restaurant called Las Palmas, they also serve Cuban Food and is pretty, the service was impeccable and the food was delicious. They got our money and a generous tip.