Arby's — Restaurant in Mount Pleasant

This was the worst service I have ever had at any Arby's. I placed my order ( a larger order so I went over it with the guy at the register 3 times.. he still messed up and didn't charge us for everything ( which we found out when our food came out) I told them id pay for the food but asked if she could get it made ( we already had our food) no I had to wait in line another 30+ minutes and then another 45+ minutes for the rest of our food so our original food was freezing cold by the time we got all of our food.. the Leader of the night was extremely rude and unprofessional during the entire visit ( including having her underwear showing every time she bent over) I know they were busy however I have worked in the fast food industry and the level of unprofessionalism was outrageous. I traveled over 20 hours to come to Mt. Pleasant for the worst...

11/17/2024, 3:30 pm. We stopped for a bite to eat and went to the drive-thru. We ordered giant roast beef combo, crinkle fries and drink for one order and Mac and cheese bites, jalapeño poppers and curly fries for the other. We had extra fast service but that was unusual for this Arby’s. We found out why. The Mac and cheese bites were over cooked and dry, the jalapeño poppers were also lukewarm and all the fries were cold and stale. This was absolutely the worst food we’ve ever received at Arby’s. The picture is of the Mac and cheese bites. We noticed a strong odor of burned or burning food when the person opened the DT window. Food in general is too darned expensive to pay for this. I get expense costs and labor, etc… but piss poor food is not cool. Hope y’all get it fixed so we don’t have to cross you off our list while visiting...

We stopped by Arbys in Mt Pleasant Ia on our way home from Iowa City today. First we weren’t sure they were even open. After I finally found someone to ask if they were open it was apparent all the employees were in the back chit chatting. It was disgusting. All the tables were dirty. The condiment and drink station was gross. I don’t think anything was cleaned from the night before. We had French dips and crinkle cut fries. Even tho they were just opening our food was cold. Our sandwich’s had no taste and the crinkle cut fries tasted like fish. Needless to say we spent $20 and it ended up in the garbage. The only reason I gave even one star is the girl that took our order was very friendly and made sure we received what we had ordered. So thank you to her. Otherwise if you want hot food that tastes delicious this THIS IS NOT...