Peet's Coffee — Restaurant in Mountain View

It's my 10th day of homelessness living in a shelter nearby. I ordered a oatmeal with all the toppings and a large hot water. Eating the oatmeal and then drinking hot water is so delicious. This is the 3rd time I've had it for breakfast and it is delicious. Being homeless makes me appreciate things I take for granted when I ddn't have to drag my carryon suitcase and backpack everywhere I go. It makes me thankful that this Peets location is warm and inviting. It makes me want to hang out here for the whole day. Before being homeless, you would never see me hang out a coffee place unless I was with friends. I preferred to be lazy at home with my instant hot coffee. But now, I'm grateful that Peets opens at 6 am so I don't need to worry about where I'll stay until library opens at 10(M-Sat) and at 1 pm on Sunday. I feel very blessed to be here especially on this rainy day. The employees/baristas provide wonderful customer service spiced up by their individual personalities. Oatmeal and plain hot water costs $4.15. I've had the bacon, cheese and egg whites sandwich with plain hot coffee and it was delicious. I know it was pre-made and just microwaved but it was delicious. Even if I wasn't homeless, I would still say it tasted "delicioso". Simple things and actions become meaningful when you have no material...

I’m a daily Uber and Lyft driver and usually start my mornings early—with a cup of Peet’s. I genuinely love Peet’s Coffee, but I have to be honest: this location is one of my least favorites.

While I appreciate the convenience of being able to order online (especially to avoid unnecessary interaction), the service at this store continues to fall short. The staff often seem more focused on socializing with each other than attending to customers. For example, I had to wait just to get honey because they were talking amongst themselves and ignoring those waiting. That’s simply unacceptable.

I also pay attention to small details, and I’ve noticed that other Peet’s stores handle things more thoughtfully. At this location, the honey is kept behind the counter and not stored well—it’s often crystallized, which reflects poor maintenance.

Unfortunately, even when I try to avoid issues by ordering ahead, the lack of customer service still comes through. I remain loyal to Peet’s overall, but this particular location continues to be a...

The lady at the cashier was extremely rude to me. She charged me twice for a cup of coffee, even after giving me a receipt for the first one. :( On top of that, she refused to give me any sugar, napkins, stirrer that I asked for. I had my mask on, and I know for sure I didn’t do anything to trigger her. Not only this, she was rude to her co-workers and passing snide remarks on them. I could hear this from outside. She also refused service to another lady who came right after me. She even commented rudely on that lady after the lady left. This is utterly unprofessional behavior. There was another server at the counter who was very polite and helped me to get the sugar...