Sourdough & Co. — Restaurant in Mountain View

Extremely rude customer service by this woman named Sarai, who couldn't understand a very simply request. I ordered online thru their website today at 12:55pm, it says the order would be ready at 1:20pm, my friend and I arrived at 1:23pm and asked if the order is ready. They haven't even started on my order yet. She told me the order is not ready yet in a very annoying tone, I then asked "can you separate the sandwich into two" two times, she then tried to brush me off by saying the order is not ready yet again. I waited another 5 minutes and asked again if it's ready, she told me that they're busy and they're not just playing. So I told her again that if she could separate the sandwich into two because I'm trying to share the sandwich with my friend. She finally said ok so we waited at the corner of the table. Finally at 1:35pm the order is ready, however she merely placed the soup and the whole sandwich into two different bags. So I walked up again and said that's not what I asked for. She then walked over and started yelling "you told me to separate the soup into two". I said that's not what I asked for and would like to speak to the manager. She said she's the manager and she just couldn't stop yelling. She then yelled she won't accept my order again and would like to call the cops. I told her I would love for her to call the cops and I have witness and would like the cops to watch the footage if they have a camera inside the store.

If you're the owner of this restaurant, please reevaluate your staffs, I often come here for lunch and most of the staffs were nice and helpful except her. It's ok to delay the order sometimes if you're busy/short handed but at least explain to your customers nicely. She could have apologized for hearing the request wrong but instead she lashed it out at the customer and not admitting her mistakes.

NEVER coming back here again! long wait of 40 mins for a sandwich, and bad customer service, not worth it!

*this woman Sarai keeps harassing me via her Yelp account and privately commented on my post total of 3 times, I’m keeping the records for legal actions if...

I usually go to the Walmart on Mountain View to do some shopping, I fond out that this store is the closest to San Francisco. I was curious to see what Sourdough & Co had to offer. The store seats on a corner as you enter the Walmart from Showers Street and is kind of hard to see at dark. The store was clean and the set is very casual, the cashier said hello and was very patient and helpful as I was looking at the menu, the restaurant has both hot and cold sandwiches as well as soups and salads. We ordered the Clam Chowder, the Chowder was a bit thick and had a good seasoning, the soups are accompanied by three pieces of fresh sliced Sourdough on the tray; I ordered the Crispy Crunchy Chicken that was advertised on the wall, the sandwiches can be ordered by 4”, 6” and 8”, the cashier nicely asked to take a seat and that the food would be delivered to our table, the sandwich was served with a pickle warmed on a toasted sourdough bread with sliced lettuce and tomatoes, with a ranch and house dressing, jack cheese and crispy tortilla strips, carved chicken was advertised and it had a pull chicken look to it, I was surprised on a good way by the taste of the ingredient, the freshness of the veggies, the crispy crunchy feeling on every bite. Overall a great experience and will make sure to visit the other chain...

I had a positive experience the first time I had a veggie sandwich here. I should have listened to the reviews. Upon my three subsequent visits to get a veggie sandwich, I was dismayed. Each time I have Requested if they could melt my cheese, I have come home to find that they didn’t even put any cheese in my sandwich, though I paid extra. (And in truth, it’s not about the money, I don’t mind paying extra for quality product. No quality here!) Not only that, as other reviewers pointed out, though the sandwich states that there is avocado, there may be a smidgen or no avocado whatsoever! to top it off, the sandwich is tasteless. Just cold veggies, limp cucumber with no dressings.. The staff also lacks graciousness, they are cold and dismissive . It feels very transactional here Along with feeling like they’re doing you a favor. Seems like there is no Quality management is lacking. The only thing that I can say about this place is that this sourdough bread is good. Sadly, this place would be a gem, but the food and the staff...