Burger King — Restaurant in Muhlenberg Township

My far the worst customer service I have ever seen in my life. I am a doordasher. I was there to pick up an order. 2 drinks were not in a cup holder. I asked a young lady where are the cupholders? She said the drinks were right there. I said no I need the cup holders. Because aren't these the drinks that go with this order? She said something that I couldn't make out because she was mumbling. I said I need a cup holder. Then a pregnant woman stepped in and said. The cup holders are right here on the side. We don't need to pack your stuff. We do it to be nice. This is my second incident with having to deal with someone having an attitude from miss communication. I then said i'm not coming anymore. She said that's fine you can leave and we can cancel. I've been in customer service for over 15 years. I have never spoke to a customer that way. I was very upset. I asked her how long she's been in customer service a month. Because her attitude was disgusting and she was very ignorant. Assuming that I was being rude to a little girl. then was being rude to me. We both started cursing at each. I left came back to explain that. I never was being rude or catching an attitude with a teenager. Another woman said she was gonna come outside and talk to me as if I was a child and two other children ( teens) walked out with her. They all look like they wanted to fight. Still accusing me of yelling at a little girl. I never once yelled at her. I was yelling at the pregnant woman. The only person that seemed to have some sort form of sense was the manager that seemed to have just pulled up. By far the worst customer service I have ever seen. The whole store needs to be retrained and taught what customer service truly is. If the pregnant woman was actually doing her job and helped her coworker, her coworker probably would have heard what I was saying. But instead she instigated and made a problem way bigger than it was. All I wanted was a cup holder. Severely unprofessional. Definitely never spending my money here. Maybe try hello, how's your day going? How can I help you? Instead of judging someone the moment they walked through the...

i went like 2 weeks ago i sat for a moment in the lobby searching for my wallet an i looked around the lobby was disgusting the tables sticky with food stain an trash over boarding a manager just standing front the coke machine in her phone the employees talking near the window service i waited for my meal 1 dam hour an while i was standing waiting i saw the floor dirty behind the counter a MOUSE running toward the back that the most disgusting thing i seen not only that a employee with no gloved touching the bread another employee told off the person an the guy kept ignoring the girl the manager tht was outside went in an she got told about the issue an she didnt do nothing about it the guy scratched his face an touch the bread again i got furious an disgusted i went ask for my money bck it was more then an hour my food wasnt served an the manager in the cashier very rude disrespectful think hte name was cheyenne gave me the money back an slamed it on the counter i aske the manager with the phone on hand an she said she the gm of the store she take care of it turn around an walked away what kind of gm does this place have???!!! i will never eat here ive been a fan whopper all my life this is nastiest thing ever an disrespectful management plus employee can you imagine where also that mouse could be crawling?? an out family an children eating here ???!!! this is terrible i dnt know how this store is open i rather stay with krutztown bk they are treatable an CLEAN i feel sorry for the rral good employee in there cause i assume there should be clean good pple...

Typical drive through experience at Burger King location 3419 North 5th St Highway Reading, PA 19605:

You pull up to the drive through which has 2-6 cars. It does not matter because it takes ten to fifteen minutes to get to the speaker no matter how many cars are in line. After you order your food you wait in que for another ten minutes to get to window two. At this window they take your money but ask you to pull ahead as your order will be another three minutes. So you sit for another eight minutes in your running car because you need the AC as it is 92 degrees outside. You get fed up because it has been twenty eight to thirty four minutes now and you park your car to go inside and stop wasting gas. Once inside you head for the counter trying to flag down someone. They all ignore you so you get into line to “Order” food. Once at the counter you ask for your food and they have no idea. You wait for them to find out where it went. Eventually a worker comes in from outside who was checking with random cars to find out where I went. I thank them for the food and the dining experience as at this point I have spent as much time in “Drivethrough” as I would have going into the restaurant. I tell my office that I will never do a burger king run again as a supposed few minute run has turned into a thirty...