Dairy Queen — Restaurant in Muhlenberg Township

Do yourself a favor and go to Dairy Swirl, which is just down the street. More choices, decent prices, actual food next door, mini golf out back, and the employees have been friendly no matter how many times I go or what time of day. And if you don't want to go to Dairy Swirl, go to McDonald's or a nearby dinner for desert. Both would be a much better and much quicker experience. There is no reason whatsoever to set foot in this horrendous excuse for a DQ.

Me and my family made that mistake. We ordered a blizzard each, 3 total. After paying, we asked for a receipt but were told that they'll just "call out our order." Pretty sure they legally have to give us a receipt when we ask, and I saw that receipts had been printed out, but whatever. It's ice cream. Who cares.

We get into the line to pick up our food. There's 6 or 7 people ahead of us. "Wow, this DQ is pretty popular. Guess the makeover wasn't just for show!" But it was. The reason there were so many people was because the 3 employees and the manager decided to find the most inefficient way to create a blizzard, and somehow top that. Thanks to the brand new layout, you could see the employees while the attempted to make a blizzard. Despite having so many personnel, they only made 1 blizzard at a time and it took about 5 minutes to do it. And they still looked terrible despite how long they took to make. They probably thought, instead of focusing on quality or quantity, they would just ignore both. Of course, everyone already paid, and good luck getting your money back without a receipt.

But that's not even the end of it. Remember how the cashier said they would just "call out our order"? The completely thinkable and predictable happened. 2 people had ordered the same blizzard. The person who should have gotten theirs second got theirs first. Not their fault, though. They were just listening for their order like we were all told. So the person who should have gotten theirs tells the employees they made a mistake. For some reason the manager's mind was blown that something went wrong with this trainwreck of an operation. The employee calling out the orders asked if we had our tickets or receipts. We all look at each other and say no. She's says something along the lines of "None of you grabbed your reciepts?" We were all sure to correct her and tell her we were never given any receipt or asked if we wanted one. Hell, I asked for one but wasn't given one.

So, 1 employee said we didn't need receipts, and another had no clue we weren't even given receipts. That means the manager either hadn't had one employee trained, or had them trained in different ways. Either way, it result in a complete failure in communication.

By now, everyone is frustrated. Someone even makes an audible comment about how employees at another DQ at least pretend to not hate their jobs, which was completely true. Everyone looked dead inside. And some even looked dead on the outside, too.

Finally, I'm up. Ready to wait 5 minutes for all 3 blizzards and take them to my car were the others were waiting, since they didn't feel like standing for 30+ minutes. Nope, I still waited a good 10-15 minutes for all 3, despite paying for all in one order. They couldn't figure out how to put more than 1 blizzard in an order on their computer screen that displayed the orders. After getting all 3 of my blizzards, the employees didn't even give me one of those cardboard cup holders you can get at every single fast food place. They either didn't have them, which would be a failure on the manager's part, or didn't care enough to give me one, which would have been a failure on the manager and employee's part.

We left, went to grab something from a nearby store and drove by DQ again. The manager mus have actually given up. Despite it being Saturday and their sign saying open til 10, they had completely closed down by 9:30. Which is probably for the best. If they let people in until 10, I'm sure they wouldn't able to...

I went to this Dairy Queen yesterday after a particularly harsh day, hoping for a delicious frozen treat. When I arrived at the facility, I was greeted by a "drive thru only" sign and a line of about 8-10 cars. from there, it took about 30 minutes to get to the ordering window/menu. My girlfriend and I had plenty of time to deliberate what to order, so when we got to the window we were ready to order immediately. However, they were not ready for us to order. A woman's voice told me that someone would be with us shortly to take our order. 4-5 minutes later, someone finally asks us what we would like. I exclaimed joyously my order- "One large chocolate chip cookie dough blizzard, and one medium caramel fudge cheesecake blizzard, and one chicken tender basket." She confirmed our order 3 times, ignores the chicken tender basket, (to which I kindly dismiss as it seems that they don't have it on the menu) and then told us to proceed to the window to pay and receive our ice cream. I then sat for an additional 5-6 minutes with 2 cars in front of me also waiting to pick up their order. Finally, they left, and I pulled up to the window. I was ready to pay for my order, but it seems that I was interrupting the cashier's dinner. Her choice for this evening was a cherry-dipped vanilla cone that was half melted. However, I didn't worry about seeming rude, because it seemed like she didn't notice my intrusion. Finally, after a lengthy conversation with her employees using the popular phrase, "F* that s*", I was finally greeted with the price I was quoted, "12.17." Thank goodness. I hand her my card and she puts it into the machine, and then proceeds to walk away to chat with her coworkers (about important ice cream-related business I am sure) for about 2 more minutes, to which she comes back and hands me a half-melted chocolate cookie dough blizzard, which I did not order. I ordered a plain chocolate-chip cookie dough blizzard (a very subtle difference, I understand) to which she went back to standing there aimlessly, wiping the same 3-inch space on her counter over and over. Suddenly, the drive through window slams shut abruptly, leaving us stranded. 6 minutes later, the door reopens, with the woman at the counter handing me the second treat that my order consisted of. I thanked her, and went on my way. In total, this trip into the drive through took about 45-50 minutes total, but all was well. My order was wrong, but the love of my life had her delicious blizzard properly prepared, besides it also being half melted. Or so I thought. As we continue to eat "our" order, she becomes increasingly distressed at the surprising lack of cheesecake chunks, the main attraction to this exotic dish. To her dismay, it appears to be that her order was also prepared wrong. We proceeded home to a lackluster evening due to the Queen's failure to brighten up our day. I most likely will not be...

Where to start, went in with a few customers that ordered but were waiting for their ice cream. I placed my order and stood to wait. A younger girl who knew the cashier came in after me to order and 3 minutes after her order was placed she received her ice cream, while myself and 4 other customers waited and looked at each other. Then a young man brought out a small ice cream said the name very fast that no one knew what he said and we had him repeat it 2 more times. Since no one took claim I figured it was 1 of my three ice cream orders. I stepped forward and said I ordered three not one, with a big smile he said the other two are on the way. So I educated him on proper handling of an order my entire order should be made and prepared in a bag packaged to go as one order not coming out 1 at a time. they then smashed lids on them put them in a bag remembered spoons last minute and handed me the bag. Meanwhile others there before me got their items after me. Except one women who was waiting at least 40 minutes. She was much more patient then me, I finally asked where this patient women's order was since she should have received hers long before my order was taken, the 4 or 5 employees then scrambled to ask what she was to get. There is no organization here, they can take orders fast, but making the product and getting it to you in a proper order is far from a start. This place was once a packed location that the people behind the counter took your order no matter how big, by memory and finished your order bringing it to you complete and all together. If you have nothing to do for the day and want a laugh at mismanagement then this is the place for you. If you want high quality service with great ice cream go down the street to the rest of the crowd at...