Whataburger — Restaurant in Murfreesboro

I wanted to try the new Whataburger. I love In-N-Out Burger and regularly see that Whataburger fans rate it over In-N-Out Burger. Tough to beat In-N-Out, but willing to try.

We pulled in. The drive thru was slammed but the dining room was essentially empty. We parked and went in.

We waited behind two groups ordering in front of us, then ordered two cheeseburgers and two fries with drinks at 5:57PM. No tomato and onion on one, Lettuce and mayo on the other. We got our drinks and sat down. A woman was sitting across from us with a number on her table that was not in line in front of us. Obviously, she had been sitting there for several minutes.

We saw numerous employees walking around 'cleaning'. The place was essentially clean, but there were still numerous people walking around wiping things down. Cars were piled up in the drive thru. At 6:12PM (15 minutes later), I approached the counter and asked about progress on the order. 15 minutes is an eternity in a fast food restaurant and was more than enough time to prepare such a simple order in a dining room that had very few customers. I was asked for my order number (93).

When I gave it, the employee told me "we will remake your order." What? It was never made to begin with. Fine. We're waiting… The woman sitting across from us with a number on her table was still sitting there waiting.

At 6:26PM (29 minutes), I was ready to ask for a refund and leave when a kid carrying several trays walked past the table and asked "93?" Yes. He sat the food down and told us he "would be back with some ketchup." (he never came back) The woman sitting across from us with a number on her table got her food as well.

I opened my burger. Onions fell out of the wrapper. Simultaneously, my daughter told me that hers had no cheese. Both orders (out of 2) were wrong. I wasn't going to say word. It had already been over 30 minutes, I was hungry and just wanted to get out of there. I took a bite of my burger after wiping away the onions I saw. I grabbed some fries. Not fresh and not hot. That was it. I grabbed my receipt and went to the counter.

There was now 15-20 people waiting in line. No employees in sight. Finally, someone came out with a handful of drinks to delivery to people in the dining area and I told her my problem. I told her we were way past re-making the food. I wasn't going to wait any longer. She told me she would "take care of it."

Ten minutes later, as we finished our terrible meal, she returned with a bag. She proudly told us she "re-made our order to go!" What am I supposed to do with duplicate food to go after I am already finished eating?

Poor quality food and an incorrect order can be overcome with customer service. Couple those two things with poor customer service and you get, well, empty dining rooms full of employees wiping down unused tables.

Better than In-N-Out Burger? Not...

YOURE GONNA WANNA READ THIS REVIEW 👋🏼

This Whataburger gives all Whataburgers a bad name! Nadar Michael was the rudest person I’ve ever met in management.

In one situation I walked up to him & asked for a bag, my exact words “can I pretty please have a bag for my food”. He slammed his hands down on the counter (this was at the drink counter) & said “you can at least say please”. He was so rude. They obviously forgot our food, because we sat there for an hour & everyone in front of us, and everyone that came in after was receiving their food. Including a party of nearly ten people.

Nadar Michael made it a point to single my husband & myself out. He was upset that I informed a couple people coming in for food that we have all been waiting an hour. It took them that long to get everyone’s food out. There was a lady there in blue scrubs, obviously coming from work, we heard her call her job multiple times apologizing because her lunch break was running over.

My husband & I drove 45 minutes to this Whataburger. We made a special trip well out of our way to come & eat at one of my favorite Texas food joints. We had no problem waiting an hour for our food. It wasn’t until we seen everyone that came in after us receiving their food. Including a large party. We were polite when we went to the front of the store. I tried to explain that I have to go pick up my daughter & we had no idea this would take as long as it is. We asked about our food & he informed us it would be out “next”. They served three other people that came in after us before we had to ask again. I tried to ask Nadar for ketchup, & he ignored me and walked off. I said “hey” or something along those lines to him, & he turned around & told me “it’s not ‘hey’, it’s ‘sir’”. My husband said man that’s not necessary & he got snappy with my husband. He went to grab some ketchup off the tray Nadar was holding & Nadar jerked it back & said something rude.

I initially didn’t plan on getting on here and typing this much, but the more I thought about that night, the more upset I become. I’ve kept my receipt all week thinking about just throwing it away & letting it go, but I just can not get over how that man treated us & other customers.

I understand that maybe being understaffed & busy, things can get frustrating but this behavior was absolutely unacceptable. Someone like Nadar Michael does not need to be working in any type of customer service. My husband & I are very calm people. I can only imagine how rough that situation would have been if it were someone else he acted that way towards.

If you’ve read all of this, thank you. I appreciate someone taking the time to hear what I had to say. And maybe just drive to Nashville or Alabama if you want some good ol...

Update: Making Progress - ☆☆☆☆ / July 7th 2024

It's been 4 months since eating at this location. Today our food order took around 10 minutes, the food was HOT and FRESH. The drive-thru was moving just like it did when I was there for the opening day.

There was a mistake with order accuracy of one of the burgers.

The former Whataburger Texan & new Tennessean District Manager, Anthony Baker, delegating the staff was quick to respond. I had the correct burger in hand and I was out the door in less the 2 minutes. It was also HOT and FRESH.

I was very impressed with how my visit today was and how a small mistake was quickly corrected. I decided to call the store and speak with the manager and the district manager. They were both excited to hear that I would be changing my review, and told me that they are striving to make things better. To bring the customers back that left unhappy.

I'm currently changing my review to a 4-star rating. After 3 more visits I will give 1 more update. I attempt to give 3+ visits for all of my reviews, so that the techie itself is honest and accurate as possible.

If you have read this far, I hope that what you have read will help you with your dining decision today. Thank you for your time. Please leave a comment or response. It really means a lot.

Tommy V.

PREVIOUS REVIEW: ☆☆ / March 2024

• Corporate Whataburger Trainers, Please Help!!!!! *

I will start with the statistics of my experience.

• Avg. wait time / 25 min. - 35 min. ( 1hr. 37min. longest) • Correct food items / 3 out of 12 visits • Proper food temperature / 3 out of 12 visits • Friendliness of staff / 3.5 out of 5 • Managing skills of Management / 3 out of 5

My first 3 visits to this location were exceptional and enjoyable, which was the first 2 weeks that this location was open. Since then, every visit has included very long wait times, to receive cold food, incorrect food items, or food items completely missing. I won't be going back to this location any more. Not until things change.

There's lack of structure and much room for improvement with management. These things include.

1.) Leading staff to quicker drive-through times by falling back to help individual stations as needed.

*Be more hands on and a talking leader, not a standing there talking leader.

2.) Having an individual or team upfront that can fall back to assist individual stations in prep while bagging efficiently for themselves to move lobby customers at a...