Cold Stone Creamery — Restaurant in Murray

Placed my order through DoorDash, they did a great job. I ordered peanut butter cup ice cream and added chocolate chips and pecans. The store confirmed my order and got paid for something they didn’t have. My driver was nice enough to call me and let me know they didn’t have peanut butter cups and I was okay with that and I told them to make it with everything else. I got chocolate ice cream with a hint of peanut butter sauce and chocolate chips. No pecans no chocolate fudge. I called the store and asked if they were out of those ingredients also and the girl was clueless, she even answer the phone hello said she forgot she was at work. She didn’t offer explanation or apology and asked if I needed something. Very unprofessional. I hope that the owners read their reviews, because this kind of doing business is...

I stopped by tonight 20 minutes before closing with 6 wonderful students who deserved a treat. As we walked in the young lady mopping at the door told us they were closed.

I asked to verify the time on the door and online. Another young lady behind the counter said something and the first lady said, I guess we are still open.

While we ordered all three ladies were slamming freezer doors, slamming containers, and the register drawer. They didn’t mix-in anything on the cold plate, they just slammed everything together in a cup and handed it over.

Overall they were rude to me and the students. Not a good representation of my experience at other cold stone locations.

While we drove off (10 minutes before close) they turned away...

Great place to meet friends and have some yummy ice cream. It’s always clean, and the staff is super efficient and friendly. It can be expensive, but it’s a great quality and huge servings.

I appreciate the “gender neutral” bathrooms. It has always been silly to me that one would have to wait in line for one restroom while another sits empty.

Our “family values” include not caring about anyone else’s trip to the bathroom. Do your business. Wash your hands. Be a decent human.

We will definitely be back. It’s a small town, so we always look forward to seeing who we will run into and get to catch-up with unexpectedly...