The Cypress Room — Restaurant in Myrtle Beach

Our recent visit to this restaurant turned out to be quite the disappointment. As a family with children, we found the establishment less than welcoming. This was mainly due to the manager's unwillingness to accommodate our kids' needs, which made the dining experience rather frustrating.

Upon arrival, my children noticed other patrons enjoying pizzas and immediately set their hearts on the same. However, when we requested a pizza, our waitress said she would need to ask the manager. At that point, we were told that pizzas couldn't be ordered in the main dining area as the management sought to maintain an "upscale" ambiance. It felt a tad absurd, given the restaurant's adjoining lounge, separated by no physical divider, served pizzas. Our waitress was friendly and did their best to help, and it was clear that our waitress felt upset when she couldn't accommodate our requests due to the manager's rigid rules.

To placate the kids, we ended up ordering a pizza from the lounge and planned on having the kids eat in the lounge when the pizza was ready. To our surprise the pizza was promptly delivered to our table in the main area by the staff (they had one ready since another family cancelled their order recently).

The manager's only interaction with us was when she noticed the pizza box on our table and suggested moving it to a warmer. This was a bit ironic since it was her team that delivered the pizza to our table after our waitress had relayed .

To add insult to injury, we were overcharged for the pizza, with a $2 surplus to the advertised price in their online menu. We were also billed an automatic 20% 'room charge', even though we weren't hotel guests, which also contradicts the online menu specifying an 18% room charge.

The restaurant's design and communication were also misleading. As we waited to be seated, we were positioned in the lounge area where the pizza menus were on display, with no indication that the pizzas were exclusive to lounge and patio dining. In fact, the menus were titled "Vista Pizza: Homemade Pizzas from The Cypress Room". Imagine our confusion when we dined in "The Cypress Room", but couldn't order pizzas.

In terms of food quality, the adult meals were nothing more than average, and my seafood trio was particularly disappointing. It felt like eating Long John Silvers with a fancy tablecloth.

In conclusion, our visit was marked by confusing messaging, unaccommodating management, and average food at best. The experience was more akin to a puzzle than a relaxed family dinner. A 2-star rating seems fitting given these...

I would not classify Cypress Room as "fine dining". Just because you have white table cloths doesn't equal fine dining when nothing else is up to par. First of all, we had a reservation right when they opened at 530pm. We arrived at 520pm and they refused to seat us. Instead, the hostess talked to us like we were children, "yes, well we're not open yet, please go have a seat at the bar and get a drink". Well thankfully their only saving grace is that they are beachfront, so we went outside to watch the waves for 10 mins. When we did come back in for our table, I noticed a sign that was posted saying "all bills include a 20% gratuity". Ok, I'm already turned off and I haven't even sat down yet. I get to decide what you get as a tip, not you, that's how every other restaurant works. Btw- we were a party of 2, I could understand if it was 6 or more. Then our waiter comes over and he's this brash loud man who doesn't seem like he knows how to talk to patrons, but ok. The rolls were meh, dry, almost stale, but we were hungry so we ate them. The calamari was all breading, hate that. I ordered oyster soup. It was $16 FOR SOUP. I figured it must be amazing for that price. It was good but not great. However, in hindsight it ended up being the meal highlight. My husband ordered a filet and I ordered a ribeye. They came with potatoes and green beans/asparagus. Literally every bite of this meal was nothing more than mediocre. There was nothing special about this restaurant. The service was just ok, why would it be any better if they are already making a guaranteed 20% tip from us? The ambiance was beautiful, looking out to the palm trees and ocean was lovely. Unfortunately with the restaurant being inside a hotel, there's tons of families vacationing with their loud, annoying children. So we had to listen to random kid noises and screams throughout dinner. It's not the restaurant's fault but it is disruptive and annoying if you're expecting a "fine dining" experience. I would not visit this restaurant again. The food could've been shopped for at Walmart and it probably was, that was the quality, certainly not fine dining. The view is the only thing that they have going for them. If you're looking for an upscale dining experience, try The Library, they are true...

My wife and I chose to eat here on the last night of our stay. Many of the reviews made it sound like an excellent restaurant. There was no wait and approximately 12 occupied tables. I ordered the salmon. She ordered the shrimp scampi.

My food was served to me at room temperature. It took about 15 minutes for the waiter to inquire about the food. I asked if the dish was meant to be served lukewarm. I thought it may have been intentional, because my wife’s food was hot. I even let him feel the bottom of my plate, which was room temperature. My wife’s plate was still hot.

His solution was to reheat my food. Seriously? You are boasting an “award winning chef” and want to put his food in the microwave? He seemed very confused at my objection to nuking my food. He decided to go speak to the manager. He returned a few minutes later and said the manager was going to remove the salmon from the ticket. Great, fine. I will finish my small piece of cold salmon and cold asparagus. Free bad food is better than $30 of bad food but far from appropriate.

A few minutes later the host came by and asked about the food. I shrugged and said it was cold. He offered to reheat it. Yikes. Apparently, this is business as usual at the “award winning” Cyprus Room.

The manager never came by.

I was shocked when I received the bill to find that the manager literally removed the salmon from the bill. $12.75 deduction to be exact. So I got a small piece of cold salmon, 3 cold asparagus, and some cold noodles for the bargain price of $15+ tax+forced 18% gratuity. I would have happily paid full price for hot food. However, no one offered to remake my food.

Do you think McDonalds would throw your burger in the microwave if they gave you a cold one? Me neither. They don’t even have any awards for their fine...