Monterey Bay Suites — Hotel in Myrtle Beach

Update! Almost a year and this hotel has yet to contact me from my complaint. My complaint case was referred to Human Affairs of SC. Contact the SC dept of consumers affairs to start getting your funds back.

1. Hotel quality: The parking garage is TERRIBLE and compacted. If you are driving anything below a midsize sedan, then maybe you’ll be ok. If not you’ll have to risk your vehicle and your life going up and down the garage. Expect to walk or buy an Uber/lyft to get around once parking! And yes getting a simple food delivery is terrible for them too! The said there was a remodel, but all the guest coming here must be visually challenged because we can’t see based upon the quality of the resort. The resort looks like a step from the quality of a motel. Nothing is sweet about the suites!

2. The resort is supposed to come with a FREE breakfast buffet, however you aren’t allowed to fix your own hot food.

My husband was denied free breakfast because he was asleep. Simply because I went down to eat breakfast before him around 7:30-7:45. The breakfast attendant was rude to my husband, addressing me as "his girl," he corrected her and said "my wife." She felt offended as if something was done to HER.

Then proceeded to tell him that we counted as one for breakfast. I saw both of our names on the breakfast list. If I had not, then she would have asked for "which party of Simmons" and asked for the first name.

This resort knows that I am a party of 2. Therefore, two breakfast meals are sat aside for a party of 2 every day of our stay. Whether I ate before him or with him...some eggs, two sausages, and three French toast sticks would have been available for the both of us regardless.

3. The water pressure is very low for the shower. Forget about taking a bath, the plug didn’t work to hold the water from draining in rm 1237.

4. They shut the water supply off at 11am and it was off for 3 hours. They sent me a “reminder,” about it. YET I was never notified about it the first time around. It has nothing to do with construction, because I asked and they said NOTHING! Rather they are cheap and want to save money at guest expense and experience!

5)Bathtub has a weird paint job. The bathtub is white, but the bottom is cream colored. I tried to use my magic eraser, thinking it was dirty. Nope, it just freely looks dirty and collects dirty easily.

5. We had a king size bed, however the fitting sheet is queen size. So they are consistently coming off. Doesn’t take a rocket scientist to know this, so housekeeping knew this. House keeping seems to only come around with towels after that you’ll never see them.

6. We were supposed to receive some sort of coupon book/welcome package during check in. However, we were not told this until 12 hours before checkout on a Wednesday. We checked in on a Saturday at 8:30pm.

7. At 12:45am on 5/8/24, the alarm system starts going off and the electricity in every room at the hotel is completely off!! Felt like the purge was starting! A woman on the alarm system keeps saying that it’s a false alarm, but the alarm has been going off for the last 15 minutes. A lot of guest were outside of their room panicking. Especially the guest with children. Then once it stopped in the rooms, it kept going off in the hallways. Nobody got any sleep until around 4am. I have a clip of the alarm going off as well.

At this point, a refund is needed because the level of professionalism and quality of stay is simply a fraud! I’ve contacted their new management already and haven’t heard nothing yet. Trust me when I say, if I do not get a response from Brittain Management, they will hear from the...

Let me start with saying I have been staying her for over a decade and have always loved it until now. I am so disappointed with my most recent stay. Check in was great, friendly desk personnel...it went down hill from there. The room 1415 a king ocean front suite, where a closet once was is now a shelf with cans of paint stored there, the night stand by the bed had visible cigarette burns on it (like you would expect from the Motel 6), this was a very short 2 night stay so I said nothing, went to the bathroom and noticed the dirt in the corners showing that proper cleaning had not been done, in fact the real filth was evident when I stepped into the shower and the dirt on my feet from walking barefoot inside the room left black foot prints in the shower....like a kid who had been playing outside barefoot all day. The parking garage has ALWAYS been tight but we've never had an issue until now. The bottom floor is reserved for oversized vehicles, we were in a Chevy Silverado upon check in we parked on the lower level as instructed by the posted signs and common sense, later that evening when we returned from dinner, no oversized parking available because it was all taken up by small cars & suvs, so we very carefully made our way up to the 2nd level and found a space for the night. Saturday evening when we started out to dinner it was then time to maneuver the VERY tight turn to exit the garage, this was more difficult than expected in the large truck, I actually had to get out of the truck and guide my partner around the corner and down the ramp to insure our vehicle did not scrub the walls, antenna bending to the point of almost breaking on the low water lines, fast forward to our return from our outing at 1130P ...No Parking again ...why? Spaces in the oversized lot were now taken by MOTORCYCLES & SPORTS CARS....cars that could easily park on any floor. Again we made our way up one floor, the only thing available is 15 min check in parking, I went inside and spoke with Cindy the night clerk who called security.....What a joke he was, this guy rather than being helpful or even preventing this mess by actually monitoring the lot and not allowing this problem to begin with proceeding to engage in a screaming and cursing match with my partner and advised he would ticket him if he parked there, I returned to Cindy to explain this and she said I will let him know its ok for you to park there, I even placed a note in the window of the truck stating parking authorized by Cindy. Sunday morning we check out ....ticket on the windshield signed Your Friend. I appreciate sarcasm more than most folks, this was disrespect. I asked to speak with management, there wasn't anyone there, I said when will a manager be here and was told 10A (it was 1020A)....at 1030A there was still no manager there and I was told you can just wait.....NO, I cannot wait!!!! Since then I have sent multiple emails to Gianna -Guest Services manager & Lauren -General manager and gotten nothing more than a generic copy & paste reply and apology. I have asked for a partial refund /credit and received no response. This is ridiculous that I cannot even get customer service from management. I am not a complainer I have never written a review but this entire experience was utterly disappointing and that it not what a weekend at the beach is supposed to be. Dates...

PLEASE SHARE and see BELOW VIDEOS: This past weekend, my family and I had an extremely disappointing and distressing experience during our stay at Monterey Bay Suites in Myrtle Beach, SC. Upon arrival, we were checked into our first room, only to discover live roaches crawling in the bathtub (video evidence available). We immediately reported this issue to the front desk, where we were assisted by a receptionist named Oliver, who was courteous and offered to move us to an "upgraded unit." Unfortunately, after moving all of our belongings to the second room, we encountered another infestation—this time, small bugs in the shower. Additionally, the unit had several other unacceptable issues: Blood-stained sheets A broken banister on the balcony Non-functioning bathroom lights and living room lamps No hot water We again reported the situation to Oliver, who offered to move us for a third time. The third room, while appearing cleaner and bug-free, was significantly smaller than needed for our party. Due to lack of availability at other properties and it being so late, we had no choice but to remain there for the night and thoroughly disinfect the room ourselves. The next morning, I waited to speak with the hotel manager, who arrived around 10 a.m. After waiting over 10 minutes, she finally came out—without greeting or apologizing for the delay. I explained the sequence of events, to which she responded by offering a partial refund (half the stay) and reimbursement for cleaning supplies. She also stated she would notify Booking.com to process the refund. However, no such communication was ever sent, according to Booking.com support. Before checking out, we requested a clean towel and washcloth so that my daughter could shower. The receptionist (an Indian woman at the front desk) told us to bring down the used items for an exchange. My mother did so, only to be told they would not provide any more towels. When I called to follow up, the manager herself answered and refused our request outright. I expressed my frustration, to which she threatened to charge me extra if I used inappropriate language. When I approached the front desk to speak with her in person, I was met with five hotel staff members, including the same receptionist—who then denied ever asking us to bring the towels down. At this point, the level of dishonesty, disrespect, and lack of Monterey Bay Suitesas unacceptable. No refund was processed, no formal apology issued, and the promised communication with Booking.com was never completed. I am urging future travelers: DO NOT stay at Monterey Bay Suites. This establishment failed on every level—from cleanliness and safety to customer service and accountability.

When I offered to show the videos to the manager of the boys crawling around the tub and how filthy the room was as well as the broken rails on the balcony (Mind you I have minor children and we were very high up), her response was “It’s not that serious”! I wish I could post the actual videos but unfortunately, I can only...