Taco Bell — Restaurant in Nacogdoches

This has nothing to do with the restaurant itself (it’s mediocre and not exactly clean but honestly, Taco Bell isn’t exactly known for its cleanliness) but I had a great experience at this location last week. I wish I would have caught the lady’s name but there is a very pretty black lady there who was wearing a button down shirt so she may be a manager. The people in front of me included a man with special needs. This lady’s patience with this family nearly made me cry in a Taco Bell. Oftentimes, I see workers get impatient or frustrated with special needs customers (or people without special needs for that matter) who don’t communicate as clearly as others but this woman took her time, listened, and smiled the entire time. It was such a simple exchange to witness but it’s rare to see people with special needs treated kindly and with patience. Awesome lady. If I learn her name, I’ll update because she deserves recognition for outstanding...

It was horrible. The girl that eventually took our order ignored my girlfriend the entire time she stood at the front counter. She finally walked away and we decided to order on the kiosk because we THOUGHT that maybe you had to, but some guy came in right behind where my GF had been standing and she walked right to him and took his order. Then, we God our order and it was missing part of it. The restaurant was FILTHY! The bathroom smelled so bad you could smell it outside. The drink station looked as if it hadn't been wiped down in days and the box that the big trash can is in was wide open at the front door with trash spilling out. There was not 1 clean table to sit at and about 7 or 8 people standing around in the back. It was kinda busy but there were plenty of people around that could have wiped up a table and taken the trash out. Just ...

4/7/2025 3:58am evidently 2 mins before closing. I understand what it is like in the fast food industry when you are moments from closing. However yelling at me through the speaker telling me “you got 2 min” while I’m preparing to order is probably the worst customer service etiquette you can deliver. I was not aware of your hours perhaps that’s my fault. As we rushed to deliver answers for our order I can still hear over the mike the discussion and dissatisfied comments from the crew. Again I understand. Bottom line here is customer service/etiquette (turn your mike off). After spending a few hours in the hospital my family was looking forward to some Taco Bell. Could have turned our very early morning into a better one. I would like a call from ownership or upper management. We did not...