Dutch Bros Coffee — Restaurant in Nampa

BAD EXPERIENCE! (I’ve never had a barista snap at me or make me feel so terrible for wanting my drink made correctly)

Let me preface this by saying that I go to three other Dutch bros locations frequently, one by my work, one by my house, and one by my favorite shopping center. I ended up stopping by the one closest to my nail salon since my nail tech wasn’t quite ready, my sister stayed behind at the salon. The experience started great. I ordered two drinks, a medium iced americano with oat milk and a decaf iced white chocolate mocha with almond milk and caramel drizzle. I know the second drink seems complicated but I have ordered it verbally just the way I typed it out here at the other locations and they have never made it wrong. At this location, they gave me the drinks and the white chocolate mocha had actual dark chocolate in it? I was a barista for 5 years at various places and my sister worked for Dutch bros for a couple years. I had never had this occur. I waited to pull up to the window since they brought me the drinks down the line. I was polite in saying maybe I got the wrong drink or you guys rang it in wrong on accident. Again, I know these things happen and they were very busy. The two girls just looked at me blankly and grabbed the drink from my hand, asking what was the drink supposed to be? I repeated the order just the same way as usual, and said I think maybe you put regular mocha sauce. And the one girl just stared at me like I didn’t know what I was talking about and then tried to tell me it’s correct as they put dark chocolate in their white chocolate mochas then proceeded to say something that it had to do with the almond milk. I was so confused, so I repeated the order and said with no mocha. They remake it and give me the new drink with mocha in it yet again. It’s super dark so I immediately know. I said that one has dark chocolate in it again. I was getting frustrated because they were getting huffy and impatient with me because they were busy. I even asked did I order it wrong? Is there something else I should be saying to avoid this issue? And the one girl snapped at me and said “don’t say mocha”. I was appalled. I have never had this experience before and I was very polite up until then, that’s when I sternly said, “remake it with NO dark chocolate. NO dark chocolate just white chocolate.” I had to emphasize that and they said, “okay, so that will be a latte with white chocolate.” Yes? That’s what a white chocolate mocha is to my knowledge? I felt bad because they were indeed very busy and I know how that is first hand but I just wanted the correct drink that I paid for. I was reasonable until the two girls running drinks and the girl at the window were rude. One snapped at me, the other tried to correct me and explain but the explanation made zero sense, and the one at the window tried to talk to me not very nicely but was cut off by the girl who corrected me. I finally got the drink but it had no caramel and I don’t even know if it was decaf, my sister who the drink was for, has anxiety and a heart problem but loves her Dutch bros drink. So I’m happy to get it for her but if the barista did not make it decaf after that chaos I will be even more frustrated and angry than I already am with my experience here. That is now her health on the line and that is not okay. The customer is not always right I know from experience but when you don’t know the person on the other side of the window, show some kindness and patience because now in events that remade drink wasn’t made, my sister will suffer. 0/10 experience. Those three girls need more training or to brush up on...

When I got into the drive thru line I seen 4 workers and one of the girls saw me pull in and they took other cars orders before mine that got there after me, I waited and was getting closer to the window and nobody has taken my order yet, I got to the window and they asked me if I got this drink and I said no, nobody took my order and she said okay what can I get you, I ordered 2 drinks and the coffee was wrong & the rebel was right but the drink was all separated like something wasn’t right in it. I didn’t want to make a big fuss about it because there were atleast 10 cars behind me and didn’t want them to wait any longer. Waited 20 minutes to get my drink and I felt bad because people were waiting and they already got there drinks and were stuck behind me, I wish it was avoided because they could have easily have taken my order ahead.. I’m not sure if they just missed my car which could be the case but I know they saw me pull in because all 4 of the employees were standing there watching when I pulled into the drive thru. They should have the employees verify with all the cars in drive thru to make sure there order was taken so there isn’t any hold ups at the window. I hate being that person and posting a bad review I just felt like the girl didn’t seem to listen when she was grabbing my order at the window and was trying to talk over me while getting the modifications for the 2 drinks I got. I spend a good amount of money here to get my coffee fix and it upsets me that they aren’t organized and not apologetic about it. One of the kids at the window was more worried about making his own drink then getting other drinks out adding ingredients to his drink and slurping it down while the other employees were rushing to get drinks made...

I typically like dutch bros because the staff is friendly but today unfortunately this location fell short of my expectations.

I placed an order on the app and pulled into the drive through. I informed the blonde (ponytail with shades) that I placed it through the app so she could mark that i arrived. I drove up following the line of cars in front of me, and the other (very sweet girl with dark hair) asked me if I had been helped and I told her yes! I just placed an order through the app so we're all good!

That's when the blonde felt it appropriate to walk back UP the long line of cars to my car to say "ma'am you don't need to tell both of us" to which i told her "I know, she had asked if I had been helped and I answered her" she replied "oh okay" then walked off.

Ironically, im a barista, and would never find it necessary to talk to a customer that way. The fact that she went out of her way to correct me over how to properly place my coffee order shows you guys to need train your staff better on how to interact with people.

Customer service is what keeps people coming back, and it can take just a short off putting interaction...