BANK Café and Bar — Restaurant in Napa

Today’s lunch at the Bank Café + Bar at the Westin Verasa was extraordinary. The food, the service, the attention to detail, the courteousness of each employee we encountered was truly the best. The manager Jeremy Tibbs was a breath of fresh air. He exudes warm, gracious hospitality and Jeremy genuinely cares for his guests. The brunch menu was fantastic. We both had the breakfast sandwich on the legendary Model bakery English muffin, and it was excellent. The scrambled eggs were soft and fluffy and perfectly cooked. Each and every ingredient on the plate was prepared with precision and skill. Breakfast can be one of the most difficult meals for a restaurant to perfect. Clearly not so at the Bank Café. The poolside ambience is lovely and very pet friendly. We cannot wait to return. As a local resident and small business owner in Napa Valley, I greatly appreciate the superb service Jeremy and his team showed us today. Thank you all for making us feel so cared for and for making our visit so special. We appreciate you all working on this Labor Day holiday weekend and doing it with a big smile and doing...

Our young server was a bit awkward and needed a bit more refinement and maturity. She wasn’t confident with taking our orders, providing any insight on the menu, or checking back with us during the meal. Just meh. People skills are IMPORTANT if a place wants patrons to return. Back to my order. I usually rave about Model Bakery muffins, which when eaten simply with butter and jam are just lovely. But they were a complete grease bomb on a plate mixed in with ham that’s been compressed with melted cheddar, avocado, arugula, aioli, eggs and oh let’s pile on more greasy potatoes. It was overwhelming and impossible to hold without making a mess everywhere, so I had to resort to eating a sandwich with a fork and knife. The single peperoncini did nothing to cut the amount of richness and heaviness in the sandwich. It would’ve been great with a tomato or something bright or pickled. Sadly this item was a fail. 2 bites and I...

BANK is a motel restaurant. Even so, it is pretty good. I would actually give it 3.5 stars.

Service was ok. More perfunctory than attentive. The outdoor tables were spaced and cleaned convincingly.

I had a chorizo Benedict which was pretty good. My wife had a French toast which was good. A nice touch was a starter bowl of churros at no charge. I had a nice glass of sparkling wine.

I did not like the automatic 18% gratuity. Lately, I have given a much higher amount than that. I wanted to make less of one today.

As an aside, the motel actually looks very nice and comfortable, except for all of the dogs...