USS Nemo Restaurant — Restaurant in Naples

Atmosphere: Too crowded. The poor table by the door had the wait people pretty much hovering over then as they ate. The reviews indicating how close the table are, aren't exaggerating. Only one bathroom stall per gender! Good luck sitting at the table near the bathroom as people stand beside you waiting to relieve themselves.

Food: we were excited to enjoy some fusion foods but found the foods lacked any cohesiveness. Each dish we had was poorly executed we left after appetizers as we didn't want to risk spending more money.

The complimentary dish that came out with some bread looked like your first dish at a buffet. Someone just schlopped some hummus, seaweed salad, picked ginger, and coleslaw onto a small dish, and then scraped off their hummus spoon on the plate. The coleslaw was so largely chopped and lacked any flavor. I think I've had better coleslaw from a container. This should've been a sign to leave.

Our first appetizer was the pepper jelly crispy calamari. Well, it would've been crispy except when you drizzle a watery sauce on it, it's no longer crispy. Sauce should be served on the side to dip? This dish wanted to be fusion but ended up as confusion. The pepper jelly sauce, combined with feta and olives and red onion, and then soggy calamari....I don't know what happened here. This was the second red flag.

Our second appetizer was the selection of appys for $34! The yuzu shrimp tasted so oily as if the oil used needed to be changed, or the temp was too low so the shrimp soaked up extra oil, or it was parboiled and then refried. The dipping sauce for the tuna tataki was alongside the shrimp so initially we didn't know it we as for the tuna (actually still unsure as I type this). The tuna itself was served on a bed of raw bean sprouts and matchstick carrots. The ceviche lacked body and salt (avocado couldve helped transform this dish) and the 4th item was maybe just a garnish? It was the same seaweed salad and picked ginger combo as the complimentary schlop offering. 3rd strike.

We didn't even end up finishing our appetizer as we didn't want to force feed ourselves the disappointing food. The menu needs to be revisited. The quality control needs to be improved. For a restaurant with over 1000 reviews averaging 4.6 stars it really makes me wonder what went wrong. My reviews are generally positive if that gives my review any more...

The food here is outstanding, and this review is more for the eyes of the owner of the restaurant.

I came in last night around 6:45 for dinner. I have been here before and loved it, and when my dad drove over from Ft. Lauderdale, without notice, I figured we would stop by to see if we could get in. Although we did not have a reservation, I have eaten there a few times without one and just had to wait 20 mins or so. When I arrived the hostess was so rude, she made me wait for 10 minutes before she told me she would not sit us inside no matter how long we waited. She said without a reservation we (a party of three) could not sit inside, not even at the bar. I understand this restaurant is busy, and a reservation would have definitely been appropriate, but her attitude and the way she spoke to me simply was not. Soon after I arrived, someone she recognized came in, and she sat him inside WITHOUT a reservation, even though they arrived after us. After this, I went and looked on my phone and saw that they had reservations available for 7:00 p.m. and could not believe she refused to seat me, even though I was able to book a reservation online. I have just moved to Naples in June and am a young lawyer in the area. I have never had anyone ever speak to me the way she did, and truly hope that you encourage your staff to treat others with respect. I do understand when a restaurant that is very busy, such as your own, that a reservation would be best, but there is no excuse for the way your employee(s) treated us. After this whole incident, she told me she would get the manager to explain to me why we could not sit inside, and I told her simply not to bother. We ended up sitting outside, on very wet chairs and the whole time watched the manager (bald white man with thick black glasses) approach every table but our own multiple times (refreshing water, asking how everyone was doing, etc). Even when our water was low, and he had a pitcher in hand, he refused to talk to us at all.

I do commend you on your food, and did, as always, enjoy my dinner. I just wanted to let you know that your employee(s) were extremely rude and disrespectful to customers that could potentially bring your restaurant a lot of money. I did not ask the name of the hostess, but she had slicked back hair in a bun type style last night on...

I have been to many restaurants in Naples - mainly those on 5th avenue - and thought we would try something different tonight for dinner in a low-key way to celebrate the holiday weekend. We love how Naples restaurants are becoming known for their high level of service and gourmet fare. Many celebrated chefs have a presence here and it is a wonderful sign of how cuisine in Naples has truly transformed over the years. So, we went to USS Nemo which is off Tamiami and in a small strip mall on the West side of the road. Admittedly, they have an nice menu. Many seafood dishes and appetizers, along with an impressive sake menu for a restaurant in Naples. I had ordered their flagship menu item, which was to include a filet mignon, scallops, and lobster. Upon receiving the entree dish, I was surprised to see that only ONE scallop and the smallest portion of lobster I have ever been served. While the dish tasted fine, it was misrepresented and falsely advertised on the menu. I had asked our server to confirm what all was to come with their most expensive menu item. She did say the menu listed things incorrectly and ended with a disheartened offer to have a coconut bar to go - a nice gesture nonetheless, but certainly not commensurate with circa $40 entree. At the very least, she should have offered to discount a drink or bring in a manager to arbitrate in a manner that could leave us satisfied with our first (and now last) experience at the restaurant. Our high expectations and great mood was soured very quickly by the lack of sincere effort to remedy dissatisfaction - stemmed in this case from an egregious error on the menu for their most expensive offering. This was possibly the first time I have ever left a Naples restaurant unhappy. Suffice to say that just about every other restaurant in Naples has wonderful staff and management that will step-in during such situations when the restaurant is in err to end the engagement on a positive note. While your experience may not involve a customer service mishap, should you find the restaurant at fault or at misrepresentation - you will certainly leave...