Mattis Jewelers Inc — Local services in Naples

Mattis was extremely patient with me as I explained a setting I wanted for a large pair of diamond earrings. He showed me amazing examples and photos of his work and worked me to to create a custom CAD mounting. Unfortunately the CAD sent was nothing like the image sent to him that he agreed he can make almost exactly the same. He got upset with follow up questions like to let me know the height of setting and request for revisions to make it like my instructions that were very clear by email. He also seemed to change his story as to how much IF any his insurance covers in case of any loss or damage while in his possession (like if $30k diamonds are chipped during setting). Verbally he said that his insurance would cover the stones but would not confirm in writing then suddenly told me it’s too much trouble to make the setting and told me he will refund. When making custom jewelry using stones you own, you would expect better service and the CAD made as requested and follow thru. Make sure your jeweler will insure your stones when resetting your diamonds. Many don’t apparently....

I had a prong break on my diamond ring and my diamond was sitting sideways in its setting. We were meeting with a representative of the insurance company that day at our home to have some jewelry insured. Matthew was so kind and was able to replace the prong on my ring in a few hours. He also replaced all the prongs since he felt they were not strong enough for my diamond and the same thing would happen again. He also did appraisals for my jewelry that our insurance company was asking for . I am so glad to have found this wonderful and beautiful jewelry store. I...

I have just discovered a fabulous jeweler family. My wedding ring, 34 years old, was in trouble. Diamonds were all pushing against each other, several prongs were missing, many were distorted. The back of the band was bent & flattened out. I could not even take it off. I knew I was in danger of losing stones or worse, the whole ring separating and dropping off. Mr. Mattis promised me he could bring it back to life! I truly believe it is better than the day George presented it to me! I am so grateful for his honesty and skilled craftsmanship ! Thank you so...