Bill's Sandwich Palace — Restaurant in Nashville-Davidson

My boyfriend and I both ordered the sandwich with mortadella and pesto! I’m pretty severely allergic to nuts so I asked if they’d be able to remove the pesto, the cashier went to check with the kitchen for me about whether or not that was doable and said that they could remove if, but that I was still taking on a risk for cross contamination, and that their kitchen was not an “allergy safe kitchen.” That was totally fine, I’m used to this, I asked if it would be easier to get my backup option (which had nothing with nuts on it.) to which they told me I’m still running the risk of cross contamination. I’ve worked food industry a long time so i appreciated the warning, but was okay with it. That being said, every kitchen I’ve worked in regularly sanitizes utensils, changes gloves, regularly wipes stations, and has some kind of practice in place meant to reduce the likelihood of cross contamination. I assumed this would be the case here, because realistically anytime I go ANYWHERE with nuts in the building I run the risk of cross contamination. I just was assuming there would at least be precaution taken? The cashier was very nice and even triple checked for me, none of my qualms are with her. After the sandwiches were finished someone from the kitchen came out to talk to us, to make sure we were still “okay with the risk.” I think I said something along the lines of “I assume the utensils were changed or washed in between?” To which she seemed hesistant and never really answered. She then told me that all of their sandwich materials are in the same fridge and that they can’t provide any guarantee someone hasn’t used a nut product, and then put it in a different nut free product. Even this I understand to a degree, even if I think it’s a potentially dangerous buisness practice, but no one knows how to operate better than the people who do it everyday so. What bothered me was when she told me that “Nuts have definitely touched this.” She offered to make me something else, which doesn’t make any sense to me seeing as she made a point to imply that everything is potently cross contaminated? I just asked to be refunded to which they had no issue with- which I appreciate. I wish someone from the kitchen would’ve have come out to explain that before, I could’ve saved them the trouble of making the Sandwich in the first place. Some of the cooks also seemed very bothered that the cashier was even asking, but I don’t really know them on a personal level - maybe it was just one of those days. I have no complaints about anything else, my boyfriend said his sandwich was very good. I’m not trying to bad mouth the business, especially since it’s a small buisness- but I just think if you have any kind of allergen you should probably steer clear, it doesn’t seem like they take that aspect...

DO NOT ORDER FROM HERE- POULTRY IS UNSAFE FOR CONSUMPTION.

Ordered the "CC Chicken Sandwich" on a to-go order. Got home, started eating it, and about 3 bites in discovered that the chicken breast was completely under cooked, almost raw in the center and on the left-hand side, and while appearing to be white and flakey around the edges, was pink and slimy in the middle. Unfit for consumption and unsafe to serve to customers.

When I drove back to make restaurant aware, someone named Aaron insisted that I was mistaken, that the chicken was thoroughly cooked, and refused to refund my order.

Avoid this place. Worst deli food experience, and definitely the worst customer treatment I've experienced.

rebuttal to owner While the owner insists her staff "personally tasted" the chicken, that was certainly not the case while I was there (who eats a stranger's partially-bitten sandwich, regardless whether it is cooked safely or not?).

While throwing around accusations of slander, the owner also neglects to mention that I offered to return the remainder of my order to Aaron in order to get a full refund, which Aaron refused. And while the owner relates that she still "refunded [me] in good faith," I certainly haven't seen any of it at this point.

I am a 330+pound big guy-- I don't make a habit of returning food orders (I'm sure my doc would like me to do it more often), and I wouldn't make two separate round trips to this restaurant for frivolous reasons or to cheaply haggle over a $14 sandwich (or even a $40 order total). It doesn't take a "professional" to know what undercooked chicken looks and tastes like, whether it's a thigh or a breast. The restaurant clearly erred here, and instead of simply apologizing and refunding the cost, they've decided to dig in their heels and take advantage of their customers. Needless to say, since I don't typically make repeat visits to restaurants that serve ready-wrapped food poisoning, a ban is unnecessary, but...

After only eight months into its existence in a brick-and-mortar space, Bill's is already distinguishing itself as a preeminent sandwich destination in the city. And its hip vibe and stellar food fit in perfectly in trendy East Nashville, located nearly at the epicenter of the Lockeland Springs neighborhood. Every customer is greeted as Bill, just the type of quirkiness we all expect in East Nasty. Don't worry, they'll get your name right on the actual order. It's hard to recommend a sandwich, because the menu changes every two weeks. So if you find an item you really like, just monitor the website to see when it pops up again in the rotation. The good news is that any day you walk in, the options are ALL going to be delicious! I'll describe mine.

My choice was the Rachel Green, a sandwich with a bit of a cult following for Bill's fans. This hearty mound of goodness has tender turkey, caramelized cheese, cider vinegar slaw, garlicky pickle chips, and dijonnaise running down the side of a glorious sesame seed bun from Charpier's bakery on the west side of town. But my favorite part is the extra jolt of flavor AND texture from the sour cream & cheddar Ruffles potato chips atop all those stupendous toppings. The freshness of all the ingredients and clever coordination of various flavors is quite evident. You can even ask for a free sample of their apple pie puffs or chili cheese puffs while you wait.

Come in and try whatever catches your eye on the menu, because you literally cannot...