BoomBozz Craft Pizza & Taphouse - East Nashville — Restaurant in Nashville-Davidson

I had a bad experience at this place. Yes, don't even start me with the short-staffed argument. That's gotten old by now. But I'll get into that in a bit.

My family and I are visiting Nashville, and after many days of delicious BBQ and southern cuisine, we wanted to take a break into something more traditional (for us) and decided to search for a good pizza spot. The place closes at 10:00 PM, and I have a personal rule of not arriving at any place within 1 hour or less of its closing time, out of respect for the staff. So we arrived at 8:30 PM, which for me is reasonable.

It took us an uncomfortably weird long time to even get someone to notice our presence enough to seat us. I would guess it was like 5-8 minutes (which doesn't seem like much, but when you are standing in front of a host counter hoping to at least be seen, it feels like a lot). Then we finally sat, and it took us another at least 10 minutes to have a waiter come to the table with menus. I know this because I remember looking at my watch, and it was 8:45 PM, and I was about to leave, which I only didn't because my daughter got entertained with the playground (luckily they had one). Also, because I knew that at that time it would be difficult to find another open place.

By the way, during that felt-like-eternal 15-minute wait, one person who looked like the owner or at least the manager (who was working very hard at cleaning tables for the next day) mumbled something from behind a facemask like “someone will be with you shortly.” But that was as far as he went.

So, we finally ordered, and once again: disappointment. One of the things that got me excited about this place from the beginning was the extensive draft beer menu. I was hoping to try different ones, but unfortunately, due to the service inefficiencies, I only had time for one (upsell opportunity lost). My beer was forgotten, so I needed to remind my server that I had ordered it when the food was almost coming.

To crown the experience, the pizza finally came (it didn't take too long), topped with the final disappointment: I decided to order an easy flavor, so I didn't put too much complexity on such a busy staff (I'll explain the comment later), and ordered a Margherita. They forgot to add the menu-advertised “fresh” basil, which basically turned it into an overpriced cheese pizza (no, I wouldn't send it back and wait for another 30 minutes).

In conclusion, before someone plays the short-staff card: the staff-to-customer ratio was clearly in favor of the staff. There were 2 tables in addition to mine, plus a handful of folks sitting by the bar catching up with the basketball game. There were PLENTY of people from the staff running around here and there, and that's when it hit me: every single person's priority at that time was making the place ready for the next day, not – by any means – the paying customers who were there at that very moment. So, this is not about the number of people, but about process and priority.

What many business owners and managers seem to not understand is that people do not dine out searching for food. That's why you go to grocery stores for. People dine out searching for an experience (or having a good time). And you ruined mine.

I know this is a long text, but it took less time to write it than what I waited to even get seated. And I hope it is perceived as free product/service feedback (something that many companies pay a lot of...

Went to dinner today and our experience was unfortunately sour since we got there. When we walked in there was already an awkward conversation between the host and one of the employees letting them know that the employee had not clocked in yet. They were having some side conversation and kind of left us there to listen. They went to clean a table for us (we asked to sit out by the playground) but we got to the table and it was still dirty, send like they were trying to wipe the table but it all landed in the chairs.

Anyway, when the waiter came, he was nice but it seemed like he didn't care to be there but he took our order. He got our pizzas but mine was wrong. Usually that's fine, I usually didn't mind but he didn't come back to check on us. Actually, he never asked us for water refills, we had to ask a waiter that the table next to us had because he kept coming back to them about 6 times compared to our one time. We asked that other waiter if he could get our waiter so we can tell him that we got the wrong pizza.

He did get us the right pizza but then was gone again. We were done and ready to go but we didn't get the bill, we had been waiting for about 15 minutes. We then got to to speak to a manager so we can pay our bill, fortunately the manager did give us a discount but unfortunately, with his words, it just didn't seem like he cared. I'm pretty sure we could have gotten up and left and no one would have noticed us, it was barely full too so we definitely should have noticed.

After paying the bill we walked out, we saw our waiter laying on the bench without a care. We even went last the hostess and she was on her cell phone and didn't say anything as we were walking past her, I even said "will I hope you have a better day", I'm pretty sure she didn't hear me because she was too busy showing a waitress a video on her cell phone.

We don't usually fret over these things, we know people have off days, but everyone we met here made us feel like we were in their way. We probably will never go back here again. I hope the manager pays attention to this and also gives the other waiter that was really helping his tables a raise. If I wasn't so upset I would have given our waiter's (Franklin's) tip to him because he at least acknowledged us and got us water.

I hope Franklin, nor the manager, doesn't treat anyone...

I'm not normally the type to leave reviews for restaurants, but the service here was so bad that I will never come back again and needed to share my experience. I was meeting here with some friends (13+) to watch a basketball game at 7pm on a Sat night. A few of us arrived around 5:45pm to make sure we could get a table to fit our large party and had to wait for an hour to get seated. For some reason they decided to split us up into 2 6-person booths, which would only fit 12 of our expected party. It took about another 20 minutes before a server came out to take our drink order. The drinks took about another 20 minutes to arrive, and as the server was handing them out we realized that he only brought the drinks for one of our booths and completely forgot to acknowledge our second booth. He proceeded to take the food order for the booth with drinks and walked away. Once we managed to track down another server to ask about the remainder of our drinks, a food runner came out with all the food that the other booth had ordered. At that point we had waited for over 45 minutes for the remainder of our drinks. We called management and the only thing he managed to do was apologize saying that our server was handling a 40-person party and that's why she hadn't been able to come see us. When we explained that it had been a guy who took our drink order they looked confused. Clearly they have a problem with management and understaffing because for it being a Saturday night and March Madness, the place had plenty of empty tables, but was having over 1hr wait times for parties. After they got their act together we finally managed to get our drinks and place our food order with a new server (Brooke - who was wonderful by the way) but overall I feel like our experience was way below expectations - and normally my expectations for a standard sports bar/pizza place aren't very high to begin with. My advice is to skip this place and just head over...