Chick-fil-A — Restaurant in Nashville-Davidson

I typically do not share negative reviews particularly for CFA which I've always been a huge fan of. This location though is by far the worst run CFA that I have ever experienced and I've been all over the country and visited more than the average number of CFA restaurants. They have gotten my order wrong on several occasions, I have waited for curbside pickup for over 15 minutes (it would have been faster to go inside or the drive through) and when I received my food this time- my large fry looked like someone had eaten the top half of the box! I am sorely disappointed and will drive farther to visit the location at Charlotte Pike which I've only received accurate and timely results from. I would highly suggest for others to do the same!

I am editing this review two years later…To take it down to one star. I have given this restaurant chances throughout the last two years to redeem themselves and they continually fall short. Customer service is an all time low here. I went through the drive through for a tea and small fry which I had points for on my app. The first server took the fry off but couldn’t figure out how to take the tea off…so she takes it to another who promptly takes the tea off and says I need to pay for the fry as it’s no longer on my app?? The first server walks away which I had to call her back so she could let the second know that she has already ordered the fry and scanned it off the app. I pull around and the girl at the window is visibly upset rolling her eyes when I tell her that my drink was supposed to be a large. She fixed that mistake and when I didn’t pull away she asked me if I was waiting on something…the fry I had requested had not even been ordered!!! Altogether the service was crappy with the servers acting like entitled children when they realized they had made a mistake. I did not scold or even correct them…just requested what I had ordered. Someone needs to come into this location and train these people to provide service and excellence that is expected of the CFA name. Do better chik fil a…because you can. Editing once more - this is the dirtiest chik fil a I have ever been in! This is closest to my house and I will go out of my way to not come here. Again...

Love every Chick-fil-A I visit, just don't leave your new hires alone when working drive thru outside during. Lunch hour, things will back up fast. And your lunch is over. 😁, Had to go in this morning to add an experience I had this morning. Everything I stated at the top is still true. But I had to change the service and atmosphere to a one star. Management if you are reading this, please have your team acknowledge customers even if you are with someone. I placed a catering order and was told where to come when I arrived for payment and pickup. I did just that, was the only one standing there. Suit and tie before going into my office. The reason this is mentioned is that a man of color can be dressed to have the best day they can possibly have. And still be over looked when someone walks up past them to get a coffee refill. And get serviced before the person already standing there at least 5-6 mins before you walk up. Before anyone comments, yes two employees made eye contact with me the moment I walked up including the employee that got the coffee refill. Not playing the racis card was just painting a picture of what happened and how it looked. When I brought it to the employees attention no apologie given. Chick-fil-A please train better, if need be go back to your cameras I was there a...

Every time I order here, they get my order wrong. I've tried giving CFA the benefit of the doubt because I know that fast food is not fun & it's hard. However, CFA touts this A+++ Customer experience, but that's only if you make their job as easy as possible.

I have a gluten allergy. Everytime I try to order a Grilled Chicken Deluxe with cheese on a GF bun, my order is wrong every.single.time.

Sometimes, I get just the chicken & vegetables- no bun & no cheese. Sometimes, I get the bun, plus a fried chicken sandwich. So I can't eat anything at all. Sometimes, I get the bun, the grilled chicken, but no cheese. This happens whether I order in the drive through line or via Uber.

I get that the work is hard, but the food is not cheap. The gluten free alternatives are even more expensive. Being able to eat a quick meal when my blood sugar drops for health reasons shouldn't be this difficult.

It really makes me feel like the staff & CFA believes that I am less than a person whose money isn't worth the time & effort to ensure that I at least have a decent meal in the middle of the day.

Very disappointed with this locations lack of care with food...