Cinnabon — Restaurant in Nashville-Davidson

I usually don’t write reviews like it quite embarrassing I’m even writing this, but I felt I had to share my experience today. The cashier, a young black man, had a very poor attitude. I get that working at Cinnabon in the mall isn’t the most glamorous job, but customer service still matters.

I ordered two regular vanilla cold brews and a bun. He gave me a small instead and tried to tell me that’s what I ordered, even though my receipt clearly showed I paid for a regular. When I showed him, he got an attitude and poured the drink into a regular cup with way too much ice.

Then, when I got the drink, it was the wrong flavor. I had asked for vanilla, but he gave me something else. Thankfully, a kind lady who was working there stepped in and remade my drink correctly. She was polite, professional, and seemed like the kind of person who gives great service no matter what’s going on in her personal life.

I don’t know if the cashier was having a bad day or what, but he really needs to work on his attitude. Like I literally tip a couple dollars and some change for what- bad service. He really embarrassed himself with his lack of care it showed in his attitude and mindset, which came across as pretty pathetic. The woman who helped me deserves a raise she turned the experience around and represented Cinnabon perfectly.

At the end of the day, it all comes down to mindset. No matter what kind of job you have, caring about the work you do and the people you serve makes a difference. A positive attitude can turn even the simplest task into something meaningful and customers can always feel when someone takes pride in their work, be grateful for the job you have and customer who pay to keep having a job. Whether you’re serving coffee, baking cinnamon rolls, or running a business, effort and respect go a long way.

Note: You never know who you’re serving no matter what they’re wearing or how they look, you just never know because you...

TikTok said they would give me a birthday cold brew and Cinnabon for the birthday price of $0.

The lie detector test ruled that......that was actually lie.

I turned 40 and everything and there was no birthday Cinnabon love.

It's totally in a different spot at the mall, 20 years ago, it wasn't so difficult to find. It isn't in the food court. That's for sure.

And I'm 40 and still not holding a Cinnabon cold brew and little twisty dough balls sugared to perfection. Alas, I will recover from this loss. A cold brew would help tho.

Not sure if the coffee is good. I'll let you know when I know. Cinnabon continues to slay tho. No other breakfast treat will...

So disappointed. First I had to wait several minutes to be waited on. I was the only customer at the time. One employee making cinnamon rolls, the manager talking to someone about how she can't find good employees. I asked if I could get half hot chocolate and half coffee, they said they couldn't do it. That was fine. I got plain coffee and they didn't have unflavored cream. I don't like French vanilla or Hazelnut. I said I wish I would have known before I bought the coffee. She told me that she kept having to throw it away. Simple solution, order less but whatever. The cinnamon roll was also cold. A very...