Bass Pro Shops — Local services in Nashville-Davidson

Be sure to wear comfortable shoes if you intend to see everything! I spent four hours just looking around and didn't see all departments. I mainly went for fishing items and found that they have everything! I got what I went for and more. Only planned to spend a little money and found so much I wanted and ended up spending somewhere I the neighborhood of $150.

Loved the fish tank!!

They were extremely busy due to holiday exchanges, sales, and tourism. They must have been understaffed because the store was a complete disaster. I did manage to chase down an employee in the marine section who was helpful but they didn't carry the part I was looking for.

I spent much of my time in General fishing department and was never asked if I needed help or had questions. In fact, I never saw an employee there until I approached the reel bar where I was warmly greeted by a staff member there. I was just looking so I really didn't need help, but he was friendly and ready to serve.

My experience grew better as I went back to fly fishing. The gentleman there was helpful and friendly and checked back on me from time to time to see if I needed him. I found every Rooster Tail under the sun which is one item I was going for, totally awesome! The pricing was in line with other outdoor stores. Bass Pro also had their version of the same item for about fifty cents cheaper. They looked to be well made, so I grabbed five or six of those as well. I'll update in the Spring after I try them.

I was hoping to buy a Bass Pro sweatshirt while I was there but found that the quality was lacking. They were very thin. The type of thinness you would find if you shopped for one in Florida. I was really disappointed. Their other clothes I found to be the same way, thin, as well as being over priced for their store brand even though on sale. They need to step it up with some high quality merchandise. When I was there, it was six degrees and dropping. None of their store brands were built well for cold, snowy weather. Seriously disappointed.

Because I was using gift cards, I went to customer service to check out. Here is where I received the best service in the entire store. Stone J. was fantastic! Very helpful, kind, and considerate. He went above and beyond and made sure I was totally happy and all my needs were met. Stone was a nice man, very respectful and carried on a nice conversation with me. He made me feel better about my experience at Bass Pro since I was largely unnoticed in most departments except the ones noted above. Stone J. was the one who raised my rating to 4⭐.

If you happen to visit this store, on your way out stop and get kettle corn from Jeff and his wife, Jean (who we didn't previously know). It's non GMO and delicious! We bought two large bags and ate one on the way home to Kentucky. Best stuff ever!...

2024 Update, still the worst customer service from a company that brags about premier customer service. If your into being ignored by staff, looked at as they walk away but do not even ackowledge your presence, have them stand around in small groups while looking straight at you and not one of them will come ask you if you need help, come to this store. If gas was not so expensive, I woud drive to another state rather than shop at this store. Nothing has changed from the 2021 complaint below except maybe things actually got worse. Today this store lost a gun sale and much more. What a pathetic joke of management who run this location. In 2021 Customer service is officially dead! I will literally have to force myself to shop at this store again in the future. The problem I am talking about is not isolated to this store alone. After spending nearly an hour in the Nashville store you get to the cash register only to have to wait in line for a minimum of 20 minutes. An hour into a weekend store opening and there are only 2 cashiers. Bass Pro must be trying to mimic WalMart with the empty cash registers. There are clearly enough people working in the store who could be checking out the customers who came to spend hundreds of our hard earned dollars like I did. I see plenty of those employees just standing around talking with each other. Two of them strolling through the store with their jumbo iced coffee drinks, as they walked past the registers with a dozen people in each of the 2 lines that were open. Its an embarrassment to your brand that you force your customers to stand like cattle in a painfully slow checkout line. Why dont you just remove all the rest of the cash register lines and just make it plain for your customers to see that you have no interest in stopping this BS. Ive been in many of your stores + Cabela's and its the same ole thing. Fact, your management team is hurting your brand. This should never happen at a store that markets itself as a Premier sportsman shopping experience that fetches top dollar for its products only to crap on the customer like this. I walked out of the store leaving behind a cart with several hundreds of dollars in merch so your idle staff can return it all to...

I want express my strong dissatisfaction with the service I received during a recent visit to your Bass Pro Shops location in Nashville, Tennessee (Opry Mills Mall). I traveled more than two hours to return two brand-new fishing rods (with tags still attached) and requested store credit (as I purchased them on credit), but the experience was extremely disappointing and frustrating.

When I presented the two fishing rods for return (no receipt, hence requesting store credit), the first rod was accepted without issue. However, when I attempted to return the second rod, I encountered unacceptable behavior from an associate named Arlene. Arlene claimed that the second rod was part of a “combo” that supposedly included a fishing reel – a claim that was entirely false. I only purchased the rod (no reel), and Arlene’s accusation that I was lying was deeply insulting. She then flatly refused to process the return for this item.

Immediately after this, I asked to speak with the store manager. Manager Andy arrived, and I explained the situation to him. Unfortunately, Mr. Andy refused to take responsibility for the error. He offered only to exchange the rod for another fishing pole of similar value and would not issue any store credit or refund. His refusal to properly address the obvious mistake (the mislabeled item) was unacceptable.

After leaving the store, I contacted Bass Pro Shops customer service to report the incident. The representative agreed that the item had likely been mislabeled and said that a refund was appropriate. This issue was then escalated to a supervisor and finally to Dan, the general manager of the Nashville store. Mr. Dan confirmed that I should receive a full refund for the purchase, and he authorized the refund. He also informed me it was likely mislabeled and it was no employees job to accuse or investigate the matter but to simply take care of the customer. He asked if I’d come back he would gladly take it back. Upon arrival I was informed by Arlene that she was instructed to refund only $129 which is half of what I paid. I told her forget it and I left. I spent majority of my time dealing with YOUR mistake which you never corrected and only made worse....