Jimmy John's — Restaurant in Nashville-Davidson

I was extremely surprised to get a call from the store manager a less than a week after I posted the review below ⬇ He called and personally Apologized to me and offered me a free meal. He was extremely pleasant! Gives me hope in humanity! Very pleased with how they handled this situation. I would definitely recommend choosing this location.

I am rating this location with one star because of the absolute rude delivery driver that just delivered my sandwich. Keep in mind, this was my first time ordering with this location.

First off, I am a single mother to an 8 month old baby on the 3rd floor which is why I chose delivery. When I opened my sandwich there was an item missing that I payed 1.60 for. I called back and said I didn't want them going out or their way, but could I just get the 1.60 back on my card. That wasn't an option with their computer system which I understand. I had 2 options. have them delete the entire order including the tip that I gave to the driver which was 3.00 on 12.00 Or 2. They bring me another sandwich.

So I asked them in that case to bring me a sandwich. ( otherwise the driver wouldn't have got his tip)

When the driver showed up I opened the door and said, "wow that was fast! Thank you so much." And the driver basically tossed the sandwich to me, not making eye contact, didnt say a word, and walked away before I even shut my door.

Now with that being said, I understand you have several deliveries to run, but that gives you no right to treat me poorly when it was your company that made the mistake.

I have been in the restaurant industry for 10 years. I just spent the last 2 years working in the shittiest of bars in the most fast paced high volume restaurant/ bar on broadway in downtown nashville. I get needing to work fast and dealing with people who just want free food. But In this case, I actually just wanted my dollar back because times are tough and I didn't get my bacon on the vegetarian sandwich I ordered!!!

I don't understand why I have to feel bad for a mistake made by the company! When he walked away I felt like scum. That's not okay. Treat people the way you want to...

I’m not sure I’ve ever actually been so frustrated by a business to take the time to leave a review. This place has gotten my order wrong so many times that when I go in to get my order, I now open up the sandwich to check it before I leave. This is because probably half a dozen times I’ve gotten home to discover my sandwich was made incorrectly. Today I asked for a giant sandwich with all the freebies, xtra hot peppers, and xtra XTRA PICKLES. I enunciated it very clearly. I checked it before I left, And—once again—there were ZERO pickles on the sandwich. And half of the sandwich had no peppers on it at all.

I brought it back, told him I checked it because they so consistently get it wrong, and that I ordered it with xtra XTRA pickles. I said, “Can you put a whole bunch of pickles on there for me?” He walked over to the toppings, grabbed some pickles, and—without so much as a “sorry about that”—put FIVE pickles on each half of the giant sandwich I ordered. Five. I’m pretty sure that four is normal. Without an apology, he pushed the sandwiches toward me.

At this point, it feels intentional. I am a REGULAR customer. I buy these sandwiches for me and my family on a regular basis. If they no longer want my business, then just say something… Like, if this is plain incompetence, that’s bizarre. If pickles are so expensive that you need to charge people for them, then just fricking do it… Ugh, so frustrating and disappointing. If you want a sub that is made how you asked for it to be made, then do yourself a favor and go across the street to...

NICK The manager, 👎🏾👎🏾👎🏾I called up there and ask who the manager working today after he made my sandwich and when he picked up I recognized his voice. He was the person that was very very rude when making my sandwich. I asked him nicely I ask for wheat bread and he looked at me with this attitude on his face and a big sigh and talked real loud throwing the stuff on my wheat bread. I asked for light mayo as well and put a lot of mayo on it and I’m like does he not see what he doing but he was impatient and they wasn’t even busy. This woman before asked nicely could they mark the numbers on the sandwich and here goes Nick with his nasty attitude comes over there and talk aggressive with the lady about all she has to do is look at her tickets. She wanted a favor and nasty attitude Nick doesn’t care about customers. I will never go back to this location again as long as he there and might not ever eat from jimmy johns again. It sad because I was a regular customer and I’ve never seen him before. he has a very loud voice and is very impatient. He will scare the customers away with his nasty attitude. I’m a Manager in customer service and that’s not customer service at all. Jimmy Johns should fire him before he takes your business under don’t tell me I...