Jimmy John's — Restaurant in Nashville-Davidson

Went to this location last night. I have never had a bad experience at a Jimmy John’s until now. Went through the drive thru. The girl was very “I don’t wanna be here” the whole time. But I just held back from saying anything. Ordered 3 sandwiches. Got to the window and got my food. Pulled off and checked everything in the parking lot. All three sandwiches were wrong and nothing was in our bag even tho we asked for napkins and mustard packets. Which by the way she said it’s in there all annoyed when I asked. On one of the sandwiches I repeated multiple times that I have issues with tomatoes and to leave those out. She acted annoyed that I kept repeating the specifics but I didn’t let that bother me. I understand that people have off nights so was just letting it go. I also understand that mistakes happen so I wasn’t angry just wanted it fixed. I parked and got out of my car and arrived at the entrance to the store with a handful of sandwiches. I realized the door was locked and assumed it was due to the pandemic and the drive thru was all that was open. When I signaled the girl at the register for direction like should I just get back in line in the drive thru? she looked at me then looked away, purposely ignoring me. I knocked and she just wouldn’t look up. So I got back in my car. Waited forever. Then when I finally pulled up she didn’t apologize and just mono toned everything. I still was nice and explained all that was wrong. Still nothing. They fixed the sandwiches but it would have been nice if the girl would have said sorry for the experience or something. She just honestly acted annoyed. I’m not mad that they messed up. I just couldn’t believe that I had to wait that long just to feel like I was putting them out and being a nuisance. I never say someone should be fired. But maybe this particular employee should just get a job where she isn’t dealing with customers. To top it off she was dancing with her back turned to me while I waited for them to fix it. This was on 2/28 at around 6:30pm if the owner is reading this and wants to figure out who was running their...

This was the worst experience I ever had. The young lady and the young man didn't want to serve us, it was very obvious. To make a long story short. We didn't get eye contact, we thought they were working on our order, but they were working on the Mexican people's ordered who came in 10 mins after we arrived. I was having issues with the app, and I vasked the lady for help because I didn't understand how to use my rewards. She snapped at and was very rude with her comment. "I THOUGHT YOU ALREADY DID THAT!" Lord have give me Whusa strength. I was to snap back but I was calm. Finally they started working on our orders. So I went to the other side and asked if I could have extra onions he said yes. The guy gave me my sandwich in my hand🙄. No bag, I've had that to happen before. I grab a bag and put my sandwich in it. I told my daughter in front of both of them. "I will not be back to this location ever again. They just rude. I don't if they like people of color or they were having a bad day. We got home my sandwich was nasty as hell. It was sloppy no taste. My sandwich was free, it was supposed to have turkey on it, I didn't taste it. I don't know what they put on sandwiches it was dripping sauce, I was very disappointed. My daughter said she only tasted beacon on her and her sandwich wasn't good either. That was the worst experience ever. I couldn't wait to give this review. Stay away from the Madison location, they are horrible. The location I usually go to is on Ellingston Place. They are so friendly and they always make my sandwiches with love🥰. Their food is magnificent. The staff is super friendly. I'll come across town to get my JJ sandwich from now on. I'm craving a sandwich now. I always get the chicken beacon ranch with extra beacon and onions😋. I'm...

Gotta say, pretty disappointed. Having not eaten in a restaurant in months (due to the virus), we were excited to see “Open for dine-in” on the window. My kids and I were ready to grab some lunch. We ordered 2 sandwiches, 3 bags of chips and 3 cups of water. After waiting for a few minutes, the lady making the sandwiches called us over. She handed us the sandwiches and chips. I waited for a sec and asked about the waters. She responded “you weren’t charged for waters, so you didn’t order them.” Huh? I replied and told her we did in fact order waters, and the gentleman who took our orders over heard the convo and said “yes, I have them ready over here”. I walked that way. The lady then took it upon herself to publicly shame the guy for “not doing it right!” Then started going off about how she was “gonna have to eat that charge now!” All the while I’m standing there in disbelief. I interrupted her to ask if I can get the waters. I said I would pay for them since I assumed if there was a charge, it was included in the amount paid. She just shouted “it’s fine! I’ll eat it!” And passed the waters across. I told her I was surprised to hear that there is a charge as in the past I’ve never been charged for water when I ordered food somewhere. (I mean water cups are even free at Disney World) She then said “that’s not true, it’s a standard $.27 charge at every Jimmy Johns. “ Really? She made that big of a deal and shamed a customer and employee over $.81? (That I offered to pay) For context, we visited at about 3:30pm on a Thursday and the place was dead. This was my first visit to this location and will...